Experience

Rali

• United States
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Mar 2023 - Present

  • Creates reports to indicate the status of companies' progress within the Rali platform to provide feedback • Support customers with all issues preventing the use of Rali platform• Administrate the internal platform and assists with the maintenance Rali platform• Works with the technical team to resolve issues arising from customers • Provide feedback to the technical team help create better features for the Rali platform• Creates and maintains customer-specific programs within Rali Platform• Transitioned from Contractor to Full-Time

• Customer Success Specialist

  • Aug 2021 - Present

  • Creates reports to indicate the status of companies' progress within the Rali platform to provide feedback • Support customers with all issues preventing the use of Rali platform• Administrate the internal platform and assists with the maintenance Rali platform• Works with the technical team to resolve issues arising from customers • Provide feedback to the technical team help create better features for the Rali platform• Creates and maintains customer-specific programs within Rali Platform



Atlanta Premium Transport

• Smyrna, Ga

• Office Assistant

  • Jul 2019 - Aug 2021

  • Assists with identifying technology hardware and software needs • Maintains recurring internal reports • Establishes and maintains professional relationships with clients • Assists with incoming customer inquiries • Assists with identifying technology hardware and software needs • Maintains recurring internal reports • Establishes and maintains professional relationships with clients • Assists with incoming customer inquiries



SOLID Surface Care, Inc.

• United States
• Facilities Services
• 100 - 200 Employee

• Supervisor

  • Jan 2018 - Aug 2021

  Communicate with internal staff and clients for instructions and to confirm customer approval and satisfaction • Periodically serve as team leader to approximately 5 team members • Provide training to team members on the equipment usage • Operate various cleaning machines including a floor buffer and scrubber • Perform daily maintenance and major restoration of hard and carpeted surface areas Communicate with internal staff and clients for instructions and to confirm customer approval and satisfaction • Periodically serve as team leader to approximately 5 team members • Provide training to team members on the equipment usage • Operate various cleaning machines including a floor buffer and scrubber • Perform daily maintenance and major restoration of hard and carpeted surface areas



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Lot Associate

  • Aug 2017 - Dec 2017

  • Monitored and maintained the entrance of the store • Maintained a sufficient quantity of carts near the entrance of the store • Interacted with Home Depot associates and customers • Directed customers to the Home Depot products throughout the store • Assisted customers with the loading of their vehicles • Monitored and maintained the entrance of the store • Maintained a sufficient quantity of carts near the entrance of the store • Interacted with Home Depot associates and customers • Directed customers to the Home Depot products throughout the store • Assisted customers with the loading of their vehicles