Experience

Aptar Digital Health

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• AVP, Global Technical Operations

  • Sep 2020 - Present

  Lead the globally distributed IT, DevOps, and Technical Support (Tier II) teamsEnsure delivery and availability of multi-region, healthcare-compliant Microsoft Azure (HIPAA/HITECH, GDPR, HDS) cloud infrastructureForecast, design, and execute infrastructure evolutions by bridging various stakeholders, technical resources, and business leadersDirect corporate IT projects and operations with prioritization on organization, efficiency, and automationInitiation and implementation of HubSpot CRM & Marketing Hub, ClearCompany ATS, and Zendesk Suite, Zoom Phone, and other collaborative tools Represent functions at executive-level assemblies and direct with client / partner / prospect. Participate in development of corporate-wide strategic decisions. Ensure KPIs and data points to support positionsMaintain critical and non-critical vendor relationships, as well as escalation point for each serviceSpearheaded streamlining of services and tools to simplify, and improve, the environment for purposes of efficiency and reduction of overhead – (-67%)Owner of global Tech Ops budget and strategic investmentsOrchestrated acquisition integration – Technical (Global) & Operational (US) Show less

• Head of Global Technical Operations

  • Oct 2018 - Sep 2020

  Oversee the Global IT, DevOps, and Technical Support (Tiers I & II) teams in their entirety. Ensure delivery of safe, secure and stable (HITECH / HIPAA, GDPR, SOC2, Type II) Microsoft Azure cloud environment hosting our software medical devices – US & EU. Coordinate the forecasting, design, and execution of infrastructure evolutions by bridging various stakeholders, technical resources, and business leads. Lead corporate IT projects and operations with prioritization on organization and efficiency. Represent functions at executive-level assemblies and client / partner / prospect on-sites. Participate in development of corporate, strategic decisions. Ensure KPIs and data points to support positions. Maintain all vendor relationships, as well as the primary escalation point for each service. These vendors are distributed globally. Responsible for global Tech Ops budget and strategic investments. Associated managerial duties: hiring, training, mentoring, evaluating, and advancement Show less

• Director, Technical Operations - North America

  • Jan 2018 - Oct 2018

  Oversee technical operations and services for North America - including IT, Customer Service – Tiers I,II, and III, Project Management, and Infrastructure. Maintain relationships with partners, clients, and 3rd-party resources. Forecast, plan, and launch technical staffing within North America. Direct and coordinate operations to achieve exemplary up-time ratings and to ensure customer satisfaction scores are consistently at high remark. Participate in product control boards and an internal task force to assist in governing product and operational efficiencies. Monitor roll-outs and upgrades of all applications in the region. Maintain constant flow of product data so that all medical and security compliances are met and/or exceeded. Show less

• Manager of Technical Operations

  • Oct 2016 - Jan 2018

  Head of technical operations for the North American division - including Customer Service, IT Ops, Project Management, and Infrastructure. Manage relationships with partners, clients, and 3rd-party resources. Forecast, plan, and initiate all technical staffing within North America. Oversee and coordinate operations to achieve exemplary up-time ratings and to ensure customer satisfaction scores are consistently at the highest possible level. Member of the Change Control Board to govern production roll-outs and upgrades - then oversee the implementation of all applications in the region. Maintain constant flow of product data so that all medical and security compliances are met or exceeded. Show less



Massachusetts Convention Center Authority

• United States
• Events Services
• 100 - 200 Employee

• Sr. Show Manager - IT Operations

  • Oct 2015 - Oct 2016

  Direct efforts of the IT Operations Show Team. Oversee staffing to balance high levels of customer service and operational efficiency. Lead IT projects and organizational initiatives. Guarantee consistent client customer satisfaction. Work alongside staff across the organization to ensure a boundless customer experience with IT – both internally and externally. Administer relationship and manage contract of corporate A/V partner. Reporting on all show related data (cost anaylsis, network metrics, etc). Develop and ensure compliance with SOPs related to all IT operations. Generate workflow and process improvements to all IT operations Show less



Bullhorn

• United States
• Software Development
• 700 & Above Employee

• IT Manager

  • Jan 2013 - Oct 2015

  Deliver technical and non-technical business services meanwhile maintaining operational uptime for the global employee base. Consistently improving processes and developing new business and support strategies. Research, design and implement numerous major and minor projects. Orchestrated the technical phases of three corporate acquisitions. Responsible for three employees, two of which are located at remote offices. Traveled both internationally and domestically to satisfy the driving needs of the swiftly growing company meanwhile keeping annual IT cost well below budget. Company grew from 100 employees at my onboarding to 500 at present day. Most importantly, during all stages of my tenure, world-class support was retained. Show less

• IT Engineer

  • Mar 2010 - Jan 2013

  Provided world-class support meanwhile aligning a neglected environment. Formulated a formal request process and generated a means of pulling IT metrics. Responsible for the discovery, testing, and implementation of many technical systems, most of which are used globally, today. Formulated agreements and relationships with providers. Built the IT infrastructure for the impending hyper-growth of the company.



EBI Consulting

• United States
• Environmental Services
• 400 - 500 Employee

• Desktop Support

  • Aug 2008 - Mar 2010

  Provided leading IT support to 250 employees that were primarily all in the field domestically. Due to the environment, heavy IT involvement was required to ensure functionality, so this is where my time-management skills were solidified. Provided leading IT support to 250 employees that were primarily all in the field domestically. Due to the environment, heavy IT involvement was required to ensure functionality, so this is where my time-management skills were solidified.