Experience

TrueCar, Inc.

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Account Executive

  • Jun 2023 - Present



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Area Sales Manager

  • Jun 2021 - Jun 2023

  Lead and support 90 locations in achieving sales results, ensuring development of sales and customer satisfaction processes; Implementation of banking standards to deliver a consistent consumer focused retailing experience represented of the Capital One brand Work within a team environment to develop cross-functional action plans to improve overall dealership performance (Network, After Sales, and Finance Departments; Development and measurement of functional scorecards and dealer performance indicators; Draft and deliver reports such as sector & competitors performance, dealer activities, sales forecasting; Ability to advise dealer on the optimal structure of sales teams - training/coaching Accountability of dealer staff with most up to date training requirements for product and process; Show less



Experience.com

• United States
• Software Development
• 100 - 200 Employee

• Business Development

  • Aug 2019 - Jun 2021

  We are an Enterprise Reputation Management Leader. Our automated workflows leverage the voice of the customer to improve employee behavior and organizational accountability generating a better customer experience. We power brands online and create a competitive advantage allowing them to dominate local searches and increase revenue. We are an Enterprise Reputation Management Leader. Our automated workflows leverage the voice of the customer to improve employee behavior and organizational accountability generating a better customer experience. We power brands online and create a competitive advantage allowing them to dominate local searches and increase revenue.



Honda Of El Cerrito

• United States
• Telecommunications
• 1 - 100 Employee

• • Mar 2015 - Aug 2019

  - 2016 Eppie Winner / Rank #2 Producer out of all the Honda dealerships- Generated over $15 million dollars in gross profit as a finance and sales manager- Effectively completed full sales cycles from open to close.- Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies (average 3-4 demos per day)- Efficiently provided extended service contracts as well as other owner protection programs available.- Assumed responsibility in marketing and selling financing services and insurance to customers.- Deliver strategic direction and training to the sales team consisting of 15 individuals.- Closely monitor all federal, state, local, as well as company safety rules and regulations in the performance of duties.- Prospected new lending accounts while cultivating long-term business relationships to secure competitive interest rates and financing programs.- Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking, and industry events.- Evaluated the profitability to the dealership through financing arrangements.- Developed and fostered excellent working relationships with multiple finance sources which include the manufacturer.- Led sales meetings and presentations to accounts involving lenders to effectively improve revenue.- Identified monthly and yearly forecast in terms of unit sales, gross profit objectives, and departmental profits.- Provide regular coaching and guidance to the Sales Team: Regularly coach the sales team and help them understand the company's priorities. Also, provide clarity on near-term and long-term goals so they can continue to work toward clear objectives in the marketplace. Show less

• • Feb 2012 - Mar 2015

  - Responsible for managing, optimizing and scaling world-class inside sales team- Held accountability in overseeing 8 people- two departments; presenting daily statistics to managers; and rendering assistance to colleagues while providing positive feedback.- Responsible for hiring, training, coaching and supervising a team of Inside Sales Reps. and empowering and enabling them to achieve their sales goals- Ensures the team has all the ongoing sales, account management, product and operational training needed to succeed- Expected to exceed revenue and retention goals through efficient management of the sales process across all product lines- Consultation for other stores, creating and upgrading their business development center Show less

• • Jun 2010 - Feb 2012

  - Effectively performed over 100 outbound marketing calls daily to increase floor traffic and sales.- Fulfilled key assigned functions such as handling appointments, planning meetings, and cooperating with clients as well as staff.- Continued high-level professionalism and service in assisting multiple customers within demanding environment.