Experience

Georgia Eye Associates

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Optical Technician

  • Mar 2022 - Present

  As an optician, my main goal is to attain sales of glasses and contact lenses, while still focusing on customer service. I ask probing questions based off of the prescription, hobbies, and lifestyle to create an order that will best fit the customer’s needs. During the sales process I make sure to pull insurance authorizations and apply insurance, if applicable, then file the insurance claims. Once the glasses arrive from the lab, I verify that the prescription is accurate, and contact the customer. When the customer comes in to pick up the order, it is my job to make sure that the glasses are adjusted properly and to troubleshoot any issues that may arise. If a customer has to schedule a follow up appointment for contacts or a reevaluation of their prescription, I work with the doctors to schedule accordingly. When there are no customers in the store, I work on Cost of goods for all of the invoices that the lab sends with orders and make sure that they are accurate and match our reports. If there are inaccuracies, I make sure to email the correct departments and rectify the discrepancy. Also in the down time I planogram and help create orders of new inventory working side by side with our frame vendors, so that we can keep the inventory with the most up to date merchandise. when the need arises I assist with the training of insertion and removal of contact lenses. Show less



Pearle Vision

• United States
• Retail
• 700 & Above Employee

• Optician-Sales Associate

  • May 2021 - Feb 2022

  As a Sales Associate, my main goal is to attain sales while still focusing on customer service. I ask probing questions based off of the prescription, hobbies, and lifestyle to create an order that will best fit the customer’s needs. Once the order is placed, I order the lenses and make sure that they are sent to the correct labs where the order will be processed. During the sales process I make sure to apply insurance, if applicable, and file the insurance claims. Once the lenses arrive, pre-cut from the lab, I assemble the job, verify that the prescription is accurate, and contact the customer. When the customer comes in to pick up the order, it is my job to make sure that the glasses are adjusted properly and to troubleshoot any issues that may arise. Show less



Visionworks of America

• United States
• Retail
• 700 & Above Employee

• Third Key Optician- Sales Associate

  • Apr 2020 - Aug 2020

  As a Third Key Sales Associate I worked with the doctor and a Licensed Dispensing Optician (LDO) to meet optical needs. My main task was to meet company goals and KPI’s as well as go through the sales process. This meant verifying insurance and applying it where needed. When the glasses came in I assisted the LDO to verify the prescription in the glasses and contact the customer to advise them that their purchase was available for pick up. To make help make sure the store met their sales goals, I helped manage the appointment book for the doctor, as well as answered the phones. While the store was open it was my job to assist the Store Manager and the Assistant Manager to maintain the flow of the store, which included opening and closing the store when needed. When the two managers were not available it was my job to make sure the store was running properly. I assisted with ordering store supplies and helped other associates with any issues that would arise. Show less



My Eyelab

• United States
• Retail
• 100 - 200 Employee

• Frames Specialist

  • Nov 2019 - Aug 2020

  As a Frames Specialist, my main goal was to go through the sales process and attain sales all whilst focusing on the company goals that were set for me. I have to ask probing questions, based off of the prescription, hobbies and lifestyle to create an order that would best fit the customers needs. One of the final steps may include sending frames to the corporate lab and creating the report to track the frames that were sent off. While those were my main duties, I have also learned how to pretest customers to get them ready for their exam, which includes troubleshooting the machines if something goes wrong. I have also learned how to do different reports which include; WIP reports, frames needed reports, closing reports, dashboard reports and sales reports. While working under a licensed optician I have been able to aid in troubleshooting issues that may occur with customer who have problems with their prescriptions upon pickup. Show less



CGS (Computer Generated Solutions)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Call Center Representative

  • Nov 2019 - Apr 2020

  As a customer service representative my main goal is to provide superior customer service by use of my tools, I-care, NBA, and CST. I use these tools to assist customer with any of their account needs and concerns, troubleshoot devices and create an excellent experience throughout the call. To troubleshoot the device issues I often have to think outside the box to rectify the issue. While I assist the customer I also have to keep my KPI goals in the back of my mind which include NCP1, NCP48, NCP7, SPS, AHT, NBA usage and CST usage. These goals are set to give the customer an even better experience as I work to assist. Show less



National Vision Inc.

• United States
• Retail
• 700 & Above Employee

• Third Key

  • Jul 2016 - Nov 2018

  After leaving the company in 2015, I was asked by the store managers of both the Kona and the Hilo store to return to the company. Upon returning in a part-time capacity. The main goal for this job was to provide great customer service. To provide great service I helped the customers decide what is the best frame choice for their face. From there I educated the customers on the different choices that were available. I have been trained to use a lensometer, which verifies the prescription in the glasses that were made. In addition to selling glasses, I also did adjustments and repairs on them when needed. Another way I provided service was to train first-time users how to put on and take off their contact lenses. I also assisted the store manager with driving sales and pushing the associates to do the same. Show less



Spectrum

• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Representative

  • May 2015 - Nov 2018

  As a Customer Service Representative, CSR, my job was to assist customers with their needs over the phone. These needs included taking payments, billing questions, repair help, driving sales and doing my best with solving any issue that they may have had in a timely matter. There were many phone statistics to meet. These stats were: Average Handle Time (the amount of time on the phone), First Call Resolution (resolving the customers issue on the first call so that they don’t have to call back in), Transfer Rate (amount of times transferring to other departments for assistance), Schedule Adherence (making sure you go to your scheduled breaks on time), Customer Satisfaction (how happy the customer was with your call), Avoidable Truck Roll (only sending an agent to the house for repair when necessary). Show less

• Third Key

  • Nov 2013 - May 2015

  The main goal for this job was to provide great customer service. To provide great service I helped the customers decide what is the best frame choice for their face. From there I educated the customers on the different choices that were available. I have been trained to use a lensometer, which verifies the prescription in the glasses that were made. In addition to selling glasses, I also did adjustments and repairs on them when needed. Another way I provided service was to train first-time users how to put on and take off their contact lenses. Show less