Sales Specialist

• Sep 2023 - Present

Overview: The Sales Specialist is instrumental in bridging the gap between the sales team and high lifetime value customers, ensuring both immediate sales results and long-term customer relationships. Their contribution to the sales team is invaluable, offering both high volume throughput and practical support. Roles and Responsibilities: Project Execution for High Lifetime Value (LTV) Customers: Understand the unique needs and characteristics of high LTV customers Develop and implement tailored project plans to ensure customer satisfaction, engagement, and retention. Monitor project timelines, ensuring milestones are achieved and any challenges are addressed promptly. Collaborate with other departments, as necessary, to ensure seamless delivery of services/products to high LTV customers. Administrative Support: Assist the sales team with administrative tasks, such as managing schedules, tracking leads, and updating CRM systems. Ensure proper documentation of sales activities and customer interactions. Help in the preparation and analysis of sales reports, giving insights on performance metrics. Creation of Customer-Facing Sales Pages: Draft compelling copy that effectively communicates the value proposition and benefits of products/services. Produce visually appealing digital assets that resonate with the target audience. Sales Team Collaboration & On-boarding Optimization: Work closely with the sales team to identify areas of improvement in the on-boarding process. Gather feedback from sales team members and customers to ensure continuous process improvement. Show less

Salesforce Database Intern

• Sep 2023 - Present

Assisted in building and validating an extensive Customer and Prospect database in Salesforce and Zoominfo Coordinate the collection of updating account and contact details via research using various mediums such as external company data base tools and internet research Consolidate data collected directly into Salesforce.com Report on progress of data collection on a regular and ad-hoc basis. Assisted in building and validating an extensive Customer and Prospect database in Salesforce and Zoominfo Coordinate the collection of updating account and contact details via research using various mediums such as external company data base tools and internet research Consolidate data collected directly into Salesforce.com Report on progress of data collection on a regular and ad-hoc basis.

Director Of Sports Performance

• Jan 2021 - Jun 2023

Increased customer retention from 20% to 80% by meeting customer needs while following trends in data analysis, staying within financial constraints, and adhering to franchise expectations. Emphasized business requirements to assess sophisticated business problems that improved the customer experience as well as overall workflow by nearly 300%. Directly oversaw facility hiring, and program management, and led a team of coaches, instilling a culture of inclusivity, creative thinking, and ethical coaching for all ages. Conducted community feedback forms to gauge satisfaction and improve product quality. Lead to near 100% program satisfaction. Strengthened community relations by eliciting and actioning customer feedback. Maintaining regular check-in with clients via email and phone calls. Ran email and social media marketing campaigns through Constant Contact, Facebook, and Instagram to create brand awareness. Increased social media following by more than 200% in 4 months, becoming the primary source for new members. Show less

Head Strength and Conditioning Coach and Facility Manager

• Sep 2017 - Jan 2021

Implemented and oversaw new member sales, screening, and onboarding process. This resulted in a 95% conversion rate of new leads to members. Utilized industry-related data analytics to stay on top of new trends, improve product offerings, and make informed business decisions. Maintained 85% customer retention during the pandemic through improvements in business transparency, website UI, and email/social media marketing campaigns. Pioneered the Kingfield internship program, was involved in the hiring of new employees, and composed new staff onboarding education. Increased social media following on Instagram by 2.5K followers within 5 months through free educational content. Worked directly with physical therapists to create a customizable rehabilitative outline for injured clients. Of the 60 injured clients, 0% had experienced a recurring injury. Show less

Head Barista

• Oct 2017 - Dec 2018

Yoga Instructor

• Sep 2011 - Aug 2017

Worked with customer relations, sales, and marketing to new customers Worked with the Mindbody application to create new customer profiles, troubleshoot and solve customer’s technical problems Facility and equipment upkeep and maintenance Collaborated with ownership and management to create a strong customer service Worked with customer relations, sales, and marketing to new customers Worked with the Mindbody application to create new customer profiles, troubleshoot and solve customer’s technical problems Facility and equipment upkeep and maintenance Collaborated with ownership and management to create a strong customer service

Strength and Conditioning Intern for Olympic Sports

• Jan 2017 - Apr 2017

Track and Field, Soccer, Swim and Dive, Wrestling, Baseball, Softball, Ice Hockey, Field Hockey, Water Polo Cheer, Lacrosse, Basketball Implemented training programs and assisted teaching new techniques Assisted with agility, plyometric, and max testing procedures Facility and equipment upkeep and maintenance Track and Field, Soccer, Swim and Dive, Wrestling, Baseball, Softball, Ice Hockey, Field Hockey, Water Polo Cheer, Lacrosse, Basketball Implemented training programs and assisted teaching new techniques Assisted with agility, plyometric, and max testing procedures Facility and equipment upkeep and maintenance