Experience

Nordic Chem

• Sweden
• Chemical Manufacturing
• 1 - 100 Employee

• Global Technical Director

  • Apr 2019 - Present



WMS Aviation

• Head Of Operations

  • Feb 2016 - Jun 2022



WMS Facilities

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Director of Operations

  • Oct 2012 - Feb 2016

  I have the following experience within my job role 1) Directing Operations A) Define, implement and maintain appropriate operating standards and principles across the business to maximise synergy, sharing of best practice and commercial benefit B) Develop, implement and maintain a cost-effective and appropriate operating model across the middle and ‘back’ office operations functions, including assessment C) Develop, implement and maintain a value-adding regime of key performance indicators, business metrics and external benchmarking data that enables robust business decisions and ROI assessment 2) Leadership & Management A) Ensure objectives and priorities are aligned with the business’s vision, objectives and priorities B) Develop and maintain the appropriate structure and personnel to achieve objectives within agreed budgets and timescales. C) Ensure the actions of the business and the Operations team within it are aligned with the Companies values D) Support staff in attaining operational goals through provision of an operational framework E) Develop a culture of teamwork, resilience and high performance Help to ensure all employees are maximising their potential 3) Client Service & Brand Management A) Through the professional management of others, ensure results are delivered to clients’ expectations are exceeded B) Develop and maintain the image and perception of the business and ensure it is known for it’s exceptional service C) Build excellent working relationships with clients; manage expectations and conflicting requirements with integrity, openness and professionalism D) Proactively anticipate clients’ needs E) Develop a culture of continuing improvement and learning particularly in the areas of operational processes and client service F) Continually seek to improve on performance levels G) Review and improve processes regularly; identify inefficiencies and improve operational processes; H) Devise appropriate KPI’s/scorecard and reports for Clients Show less