Director of IT and Network Administrator

• Jul 2023 - Present

Network Administrator & IT Coordinator

• Nov 2022 - Jun 2023

Maintains and updates networkProvides technical support to primary office site and remote workers.Field incoming requests from end users via both telephone and e-mail in a courteous manner.Install, configure, and manage Windows and Mac OS workstations.Install, configure or troubleshoot applications on workstationsInstall configure or trouble shoot Brother and Xerox printersAssist users on the use of VPN and associated security devices as well as troubleshoot end user issues Ensure that all systems are maintained at current patch levels for operating system, browsers, security and applications.Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.Research, evaluate, and recommend new hardware and software to support end user computing needs.Perform hands-on fixes at the desktop/laptop level, including installing and upgrading software, installing hardware, and configuring systems and applications.Install and maintain anti-virus software Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.Develop and maintain proficiency in the use of company-wide standard softwareEnsure the compliance to security policy. Show less

Investment Professional

• Aug 2022 - Oct 2022

Obtained FINRA SIE License Obtained FINRA SIE License

2nd Associate Store Manager

• Mar 2021 - Aug 2022

- Manages large crew of over 36 employees daily; 3 shifts per day of 12+ team members per shift- Supervises rotating employees in 10 kitchen positions to ensure productivity and accuracy- Monitors and evaluates key performance indicators (KPIs) by revenue tracking and daily team follow-ups- Monitors and adjusts daily labor requirements to balance staffing levels and overtime costs- Control operational costs and identify measures to cut waste by daily inventory checks- Trains new and current employees on proper customer service practices while appraising staff performance and providing feedback to improve productivity - Develops employees by clearly communicating expectations, setting goals and addressing performance issues. Documents disciplinary actions for performance and violation of company policy as necessary.- Monitors and resolves customer complaints and callbacks by thorough documentation and replacement of product- Complies with company policy and EEOC and OSHA requirements, including sanitation and safety regulations- Create detailed reports on weekly, monthly and annual revenues and expenses using MS Office and proprietary software Show less

Manager in Training

• Nov 2020 - Mar 2021

Managment Trainee

• Aug 2019 - Sep 2020

- Managed branch’s fleet of rental vehicles by tracking incoming availability and timing outgoing reservations - Rotated between 3 Enterprise locations, including DFW Airport at 1000+ reservations daily - Ensured quality of inventory through careful inspection as well as effective partnering with repair shops - Maintained clear communication with customers by contacting them before, during, and after rental appointments to create smooth and timely transactions; pursued unpaid accounts for debt collection - Made 20+ cold calls monthly to market Enterprise rental services to local businesses - Required expert customer service skills, quick-thinking, and adaptability to ensure customer satisfaction Show less

Project Manager

• Jan 2017 - Jul 2019

- Supervised full installation/breakdown of corporate headquarter office spaces - Developed project budgets, scope of work plans, and performed site visits - Troubleshot areas of concern on existing problems and communicated regularly and consistently with my team to provide a periodic complete status updates of ongoing projects - Created, organized, and managed teams of contractors to ensure timeliness and efficiency - Maintained clear levels of communication with the client, the vendors, and my team to ensure efficiency and complete customer satisfaction throughout the entire job - Described product to customers and accurately explained details and care of merchandise Show less

Human Resources Assistant

• Aug 2018 - May 2019

- Organized, saved, and filed employee contracts - Directed requests and routed deliveries and courier services - Answered and managed incoming and outgoing calls while recording with accurate messages - Organized, saved, and filed employee contracts - Directed requests and routed deliveries and courier services - Answered and managed incoming and outgoing calls while recording with accurate messages

Afterschool Care Teacher

• Aug 2017 - May 2019