Anthony Keating
Junior Designer at Hoopla Studio- Claim this Profile
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Bio
Credentials
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UX Design: 1 Overview
LinkedInJul, 2020- Nov, 2024 -
UX Design: 2 Analyzing User Data
LinkedInJul, 2020- Nov, 2024 -
UX Design: 3 Creating Personas
LinkedInJul, 2020- Nov, 2024 -
UX Foundations: Prototyping
LinkedInJul, 2020- Nov, 2024
Experience
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Hoopla Studio
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United Kingdom
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Animation and Post-production
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1 - 100 Employee
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Junior Designer
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Nov 2021 - Present
Design of character, props, promotional images and title cards. Design of character, props, promotional images and title cards.
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TalkTalk
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United Kingdom
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Telecommunications
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700 & Above Employee
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Model Office Assurance Agent
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Aug 2020 - Nov 2021
• Specialist technical support for full fibre services• Placing and monitoring orders to completion• Monitoring and reviewing processes to improve the quality and speed of work before processes become BAU• Participating in ‘Bug Scrub’ sessions to discuss issues with systems or processes and formulating resolutions• Engaging with colleagues across a• Maintaining an up-to-date knowledge of GDPR including refresher training when needed• Aiding in the creation and clarification of ‘Knowledge’ articles to make sure processes are clear correct and understandable for staff across the company• Providing Training and refresher sessions to ensure that teammates are up to date with new processes• All the duties of a Tech Support Agent & SMC Agent when required Show less
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Service Management Centre Assurance Agent
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May 2020 - Aug 2020
• Case management include technical issues, complaints, and CEO complaints• Developing a respectful rapport with customers to ensure a successful resolution• All the duties of a Tech Support agent when required
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Service Assurance Agent
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Feb 2020 - May 2020
• Handling and resolving technical enquires from the public• Building & maintaining relationships with third party agencies• Maintaining an up-to-date knowledge of GDPR including refresher training when needed• Ensuring high quality notes on all cases worked to allow ease of use for other agents • Managing KPIs in relation to performance and quality of calls
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TRAVELLING MAN LIMITED
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Retail
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1 - 100 Employee
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Store Manager
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Feb 2016 - Dec 2019
● Monitoring and maintaining the morale of staff, including recruitment, appraisals and disciplinaries● Chief responsibility of safe and secure operations of the store● Managing out of hours security including delegating keyholders, actioning any out of hours alarms along with making sure the store is open and closed on time● Shift management and in-shift rotas, delegating and allocating tasks● Supervising & training staff ● Monitoring and confirming the use of petty cash● Managing KPIs including but not limited to profitability, sufficient staffing, and monitoring the financial performance of the store● Building & Maintaining relationships with outside agencies● Chairing and creating agendas for staff meetings● Partaking in Managers Meeting to monitor the business and formulate action plans to take the business forward● Ensuring compliance with health and safety legislation● All the duties of a sales assistant when required Show less
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Sales Assistant
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Aug 2011 - Feb 2016
● Day-to-day running of the store● Responsible for safe and secure operations of the store● Key holder, responsible for opening and closing● Cashing up, floats, refunds, change orders, petty cash & till management, banking procedures● Maintaining the atmosphere and ethos of the store, by maintaining high standards of presentation, cleanliness, and customer interaction● Stock maintenance, including ordering, processing, and visual merchandising ● Organising in store events (creator signings/theme days) and liaising with colleagues and 3rd parties to aid in the successful running of external events● Excellent Customer Service and communication skills● Customer services, queries, conflicts, and resolutions Show less
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Education
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2009 - 2010
Leeds Beckett University
Bachelor of Arts - BA, Contemporary Art Practises -
2007 - 2009
Wakefield College
Foundation degree, Fine Art -
2003 - 2004
Wakefield College
Foundation Diploma, Fine Art -
2001 - 2002
New College, Pontefract
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1997 - 2001
Carleton High School, Pontefract
Community
