IT & Networks Engineer

• Apr 2022 - Present

Network & Infrastructure Engineer

• Aug 2017 - Mar 2022

• Resolving daily technical issues raised from our clients and our monitoring systems. • Identify issues on problematic platforms and highlight recurring technical issues. • Identify and implement improvements to working practices. • Carry out planned maintenance and upgrades where required to minimise customer impact. • Raising, implementing, and documenting changes. • Attending Weekly CAB, SLA and KPI report meetings. • Working with Project services to deliver solutions to clients. • Site visits where required to install hardware or resolve issues that require physical intervention. Show less

Network Administrator

• Mar 2012 - Jul 2017

• Ensure the efficient and smooth operation of all the IT Infrastructure. • Design, modify, install, and maintain the company’s Networking, Server, Storage and VMware Infrastructure. • Ensure network stability and connectivity throughout the company's LAN/WAN infrastructure. • Ensure availability and stability of the VMware ESXI Hosts, vCentre and Horizon View desktop delivery services. • Ensure availability, performance, and security of all servers to deliver line of business applications and services. • Ensure the availability and stability of the Dell EqualLogic’s SAN infrastructure, Disks and Volumes. • Ensure all processes for backups and disaster recovery are functioning across sites. • Manage, maintain, and configure AD, DNS, DHCP, Exchange 2010, SQL Server and IIS services. • Work with the DB Admins to ensure optimal performance of database servers. • Assign configuration of authentication and authorization of services (Radius,2FA) • Software, Patch, and licence deployment via GPO, WSUS and KMS. • Scanning of hosted customer websites for vulnerabilities and resolving if system changes needed to be applied. • Undertaking IT Projects as directed by the Group Network Manager. • Dealing with external suppliers and meeting with solution architects to discuss upcoming and potential projects. • 3rd line support to resolve complex technical operational problems, including service interruption and root cause analysis. • Research, review and suggest new technologies for the department and the company. • Follow Documented processes i.e. implementing change control procedures. Show less

IT Administrator

• Feb 2007 - Mar 2012

• Maintenance and Management of the Network Environment. • Maintenance and Management of the Windows based Servers and applications. • Management of Active Directory, Exchange and Citrix services. • Responsible for management of the internal BT phone systems. • Configuration of Desktops, Laptops and other network related equipment. • Providing technical support via help-desk system for a wide range of internal and external users. • Responsible for the fast and accurate troubleshooting of reported faults. • Troubleshooting technical problems and implementing solutions. • Management and Configuration of the ruggedized PDA and blackberry fleet. • Managing and Monitoring of backups in multiple locations. • Responsible for Hardware Asset and Licensing management. • Providing Functional hardware training to end users. • Sourcing and Purchasing of IT Equipment and software in line within agreed budget. • Liaising and meeting with external suppliers of IT services. Show less

Computer Technician

• Sep 2006 - Nov 2007

Technical Sales

• 2005 - 2006