Experience

BD Heat Recovery Division, Inc.

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• VP of Finance

  • Apr 2022 - Present

• Manager of Projects

  • Jun 2020 - Apr 2022



Hawkins and Hayes

• United Kingdom
• Computer and Network Security

• Business Process Consultant

  • Jan 2020 - Present



TSB Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Project Manager

  • Sep 2017 - Jan 2020

  Undertaken various engagements as a freelance BA utilising the following skills:Business ModellingData ModellingGap AnalysisFacilitation Skills

• Project Manager

  • Sep 2017 - Jan 2020

  Treasury Systems Migration and MIFID compliance



Standard Bank Group

• South Africa
• Financial Services
• 700 & Above Employee

• Project Management Office

  • Sep 2016 - Jan 2017

  • Implemented a PMO to support the delivery of a legal entity transfer utilising SharePoint, Project and office applications to communicate project status to senior stakeholders. The purpose of the project was to provide a platform for future business transformation and organizational change. • Tasked with reporting on project deliverables and maintenance of RAID logs. This included the production of reports for C level executives and regulatory bodies. • Required to Manage and update key project artefacts (Business case, logs, registers and benefits realization), track through the required changes and ensured that the relevant authority to proceed was in place to baseline artefacts. • Oversaw project costs to ensure pro-active reporting into the project sponsor and stream leads via SharePoint. • Provided quality assurance and best practice in the implementation of PMO practices. • Deputised for the Project Lead in times of absence. • Worked alongside project stakeholders to ensure terms of reference were fit for purpose and fully ratified by the business. • Facilitated key project meetings to include steering committees and stream working groups to ensure actions were progressed against the project plan. • Undertook additional project support work as time dictated to include supporting a concurrent project that was designed to replace the banks investment platform. This was conducted in an Agile environment with associated BAT / UAT testing environments.



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Head of PMO

  • Nov 2012 - Sep 2016

  • Head of PMO accountable for all project KPI’s and management information produced across the project including core PMO activities.• Typical projects included managing the implementation of policy changes dictated by the FCA in addition to planning and implementing business change to deal with commission review. Produced various infographics (Project and Visio) to articulate project progress and highlight areas where efficiency gains could be made.• Provided budgetary and workload forecasts for LTSB Cards remediation activity to ensure the correct allocation of resource and estimated budget for completion, ultimately being reported at exec level to define targets for completion.• Designed and supported a SharePoint portal alongside Microsoft Project so users could interact with sub projects easily, log new ideas and track completion through to relevant milestones. • Supported a digital initiative to enhance the customer journey utilising a Scrum approach to place the PPI questionnaire on the LBG web portal to enhance data gathering of complaints, reduce customer journey and reduce the reliance on claims management companies.• Constructed the PMO from inception• Designed and implemented processes that met with stringent risk and governance frameworks including regulatory reporting such as Sarbanes-Oxley requirements and FCA reporting standards. • Worked in the Senior Leadership Team to design and deliver cultural colleague engagements with quarterly themes. • Responsible for all budgetary MI and invoicing of associates across three sites – 1000+ FTE.

• Team Leader - Contract position Lloyds Bank

  • Aug 2010 - Nov 2012

  Required to motivate those that work in my team as well as display good written and communication skills. To prove success in this role it was vital to formulate and maintain relationships with colleagues at all levels. Prioritisation of work was key to ensure that all members of the team delivered consistently high quality an productivity output. Accurate record keeping was a given in this role which further enabled me to provide additional support to members of the team that required this.Provided front-line IT support providing network administration services and hardware support when required and ensuring that all colleagues have the required system’s access as well as advising on impeding system migrations and change.Took the lead on migrating our record keeping into a SharePoint environment resulting in significantly less repeat issues as best practice was shared to the rest of the project. I was also fortunate enough to form up part of a strategy department to enhance the projects quality across a given period of time. This was a great experience as it allowed me to facilitate workshops and deliver key feedback into a change program that empowered colleagues to meet the required benchmarks set by the strategy department.



BD Heat Recovery Division, Inc. ­ USA Florida

• Business Analyst

  • Jan 2009 - Jun 2010

  · I was project manager for proposals and liaised with our clients and employees of BD Heat to produce the detailed proposals in a timely manner. Each proposal required technical drawings, operating data, operating specifications, Climate of the refinery, metallurgy of the heat exchanger and collating the relevant warranties for our clients.. The role demanded the ability to process large amounts of different types of data and produce it into a coherent proposal to tight deadlines for the client. · I helped maintain the IT infrastructure and created an access database of past projects so all employees could readily access them.



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Financial Services - Contractor

  • Jun 2008 - Dec 2008

  Case Handler: Resolving customer complaints around ISA transfer season. I was then selected to step into a QA role to ensure that case handlers were compliant with bank policies and procedures.I further enhanced my position as an SME to the project to ensure that customers were refunded in the correct manner and that all cases worked were fair and consistent. Case Handler: Resolving customer complaints around ISA transfer season. I was then selected to step into a QA role to ensure that case handlers were compliant with bank policies and procedures.I further enhanced my position as an SME to the project to ensure that customers were refunded in the correct manner and that all cases worked were fair and consistent.



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Financial Services - Contractor

  • Jul 2007 - Sep 2007

  I was required to advise clients on their claims to current account unauthorised overdraft charges and reimburse clients where appropriate. I was required to advise clients on their claims to current account unauthorised overdraft charges and reimburse clients where appropriate.