Experience

Flogas Britain

• United Kingdom
• Utilities
• 300 - 400 Employee

• Driver Systems Manager

  • Aug 2015 - Present

• IT Support

  • Apr 2011 - Aug 2015

  Head Office based hardware and User support.Remote and on-site support as required across 47 depots UK wide.PC, Laptop, Net Book, Tablet PC and Network Infrastructure, network printer support.Communications support including Blackberry (BES), iPhone, iPad and Samsung devices.Asset tracking and auditing responsibilities.BCM and Meridian Phone systems support.



Comet

• United Kingdom
• Retail
• 500 - 600 Employee

• IT Technician

  • Dec 2007 - Mar 2011

  Made redundant due to service centers closing across the nation. Made redundant due to service centers closing across the nation.



Comet Service

• IT Technician

  • Jan 2007 - Mar 2011

  Installation if IT equipment, networking and advise in customers homes. In-home diagnostics and repair of Desktop, Laptop and Netbook computers. Workshop duties when required Laptop and desktop part replacement Liaising with Service Centre managers reference training needs of engineers. Liaising with retail store mangers reference staff training needs. When in a retail store environment advising customers of services available. Updating job information in line with work completed / undertaken All field work updated by E-Job management (Laptop and 3g connection Show less

• IT Technician

  • Jan 2007 - Mar 2011

  Installation of IT equipment, networking and education in customer's homesIn-home diagnostics and repair of Desktop, Laptop and Netbook computersWorkshop duties when required Laptop and desktop part replacementLiaising with Service Centre managers reference training needs of engineersLiaising with retail store mangers reference staff training needsWhen in a retail store environment advising customers of services availableUpdating job information in line with work completed / undertakenAll field work updated by E-Job management (Laptop and 3g connection) Show less



IDG Consumer & SMB

• United States
• Book and Periodical Publishing
• 100 - 200 Employee

• IT Technician and Business Account Manager

  • May 2002 - Dec 2006

  Advising on computer systems, networks and technology Hardware installation and upgrades PC troubleshooting and repair Customer service and support Advising on computer systems, networks and technology Hardware installation and upgrades PC troubleshooting and repair Customer service and support



PC World, Leicester

• IT Technician and Business Account Manager

  • May 2002 - Dec 2006

  Advising on computer systems, networks and technology. Hardware installation and upgrades PC troubleshooting and repair. Customer service, support and education Advising on computer systems, networks and technology. Hardware installation and upgrades PC troubleshooting and repair. Customer service, support and education



HM Armed Forces

• Engineer

  • Jan 1996 - Jan 2002

  As a Soldier in the Royal Engineers I had three roles; as a Solider, Combat Engineer and Communications Specialist. During my time within the Regiment I have toured in various locations around the globe, including The Falkland Islands and the Middle East. My duties as Engineer Communication Specialist included: Designed and constructed communication networks, allowing all aspects of the Engineers to communicate with both voice and data. Used the state of the art communication and IT facilities. Developed systems to transmit data and voice of great distances. Managed information being transmitted and received. Assisted in the running of military headquarters. Show less