Experience

Materials Handling Products

• United Kingdom
• Construction
• 1 - 100 Employee

• Account Manager

  • Aug 2022 - Present

  • Maintain daily contact with customers providing quotes, status updates and ETA of their equipment. • Facilitate weekly project tracker meetings to all departments reviewing ship dates, ship to locations, install confirmations. • Work closely with sales, parts, rentals and accounting. • Daily meetings with parts manager reviewing all open work orders assuring accuracy of ordered parts. • Responsible for opening and closing all work orders - maintaining status of work completed, travel time, materials purchased and labor. • Developing, implementing, and maintaining policies, procedures, and standards, including, but not limited to: Attendance, Uniform compliance, tasking, documentation, efficiency, and training. • Facility management: shop readiness, loss prevention. • Workflow management, schedule service, weekly payroll, maintaining PM schedule, project installation, coordination of staff and materials for installations. • Incidental Service – Customer contact breakdowns, repairs, emergency weekend service, safety, security, environmental hazards, or business-critical incidents. • Organize face-to-face meetings with mechanical engineers and facility/maintenance managers to discuss install expectations and timelines. • Create and maintain an accurate quarterly customer preventative maintenance schedule - fork trucks, sectional/coiling doors, dock levelers, scissor lifts. • Accurate billing and invoicing for work completed. • Update daily the shared Outlook calendar keeping each department updated on tech locations, upcoming meetings and events. • Proactively identify and address ongoing challenges. Show less



BEATON INDUSTRIAL, INC.

• Wholesale
• 1 - 100 Employee

• Installation Manager

  • Sep 2020 - Jul 2022

  • Facilitated timely and effective delivery of projects by managing schedule and installer activity. • Responsible for processing change orders, RFI, RFP, and ensuring proper follow up. • Review financial reports, and labor hours so PO’s can be issued. • Provide updates on the status of critical project milestones. • Provide ongoing management of project activities to ensure installers have the proper materials, parts, equipment, and manpower to meet project deliverables. • Review, reconcile, and approve invoices. • Submit daily progress reports. • Obtain project sign-off and training documentation. • Manage a team of 8 professional installers. Show less



Special Metals

• United States
• Mining
• 400 - 500 Employee

• Inside Sales Correspondent

  • Mar 2018 - Apr 2020

  • Implemented a consultative selling approach on all inbound calls. • Acted as Liaison between outside sales representatives and accounts. • Conducted business to business telephone sales. • Negotiated cost, credit terms, service agreements and other bid specifications. • Closed a $2,000,000 deal with Frisa Aerospace securing 118% to goal for Q1 2020 with Special Metals. • Implemented a consultative selling approach on all inbound calls. • Acted as Liaison between outside sales representatives and accounts. • Conducted business to business telephone sales. • Negotiated cost, credit terms, service agreements and other bid specifications. • Closed a $2,000,000 deal with Frisa Aerospace securing 118% to goal for Q1 2020 with Special Metals.



WM

• United States
• Environmental Services
• 700 & Above Employee

• Major Account Manager

  • Oct 2016 - Nov 2017

  • Responsibilities included cold calling, new business development, product and service presentations, pricing and contract negotiations, features and benefits of the WM portfolio. • Built and maintained trusting business relationships with staff and decision makers. • Closed a three year $10,000.00 per month service contract with AmerisourceBergen. • Emerald Circle Award recipient, Q1 2017; ranked as Top New Business Performer in March 2017. • Grew Albany, NY market share from 23% to 38% in less than one year. Show less