Experience

Vehicle Replacement Group

• United Kingdom
• Automotive
• 1 - 100 Employee

• Chief Operating Officer

  • Apr 2019 - Present

  Overseeing our organisation's ongoing operations with the goal of delivering efficiencies through Industry Leading processes, systems and people. • Plan, direct, and have overall responsibility for VRG operational policies, rules, initiatives, goals and performance. • Develop and Implement KPI’s and Targets for staff at all levels. • Drive and lead success that is measured from Management Information ensuring results are at the heart of what we do. This will be easily visible from an agreed balanced scorecard. • Create and execute long-term and short-term Operational plans and directives; through and with the VRG management team by implementing judgement, vision, management, and leadership. • Promoting the use of the best Systems and Innovation throughout the business. Creating a culture of “Can we get the system to do this?” Show less



Vehicle Replacement Group and Central Cab Care

• Program Director

  • Jan 2018 - Apr 2019

  • Shaping, mobilising & delivering large & complex programmes of work that are allied to business strategy, objectives and change initiatives, leveraging IT to achieve this. • Demonstrating first class leadership, interpersonal, customer relationship and influencing skills. Using communication, vision, intelligence and experience to define a strategy for programme delivery through strong leadership and the creation of a ‘performance culture’. • Extensive interaction with Customers, Suppliers, Sponsors and stakeholders of projects as well as Directors and members of the SMT. • Utilising a wide experience & understanding across the complete range of IT services plus a background in requirements and implementation. • Ensuring appropriate process and controls to identify, evaluate and agree the business and technical solutions, aligned to Target Operating Models, and that these are agreed with key internal and external stakeholders. • Ensuring that the delivery of new products or services from projects or work streams is to the appropriate levels of quality, on time and within budget. Show less



Doctors Chambers (UK) Limited

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Programme Director

  • Jan 2016 - Jan 2018

  Currently overseeing and managing multiple Programmes of work in the Personal Injury and Life & Health screening sectors of the Insurance Industry. Managing and implementing software and service projects including App & Website development for a number of Large Life & Health Insurers. Working closely with the Managing Director, COO, IT Director & National Account Managers providing them with support and direction with a project registration & escalation process. Utilising new software to enable tracking and prioritisation. Implemented process mapping and business analytics into the organisation to drive process improvements. Analysed data within the business to design and implement an MI platform to enable industry leading information to be available at a key press. Working with multiple suppliers such as Insurers, Solicitors, Accident Management Companies, Doctors, Nurses & Physio’s, discussing new business opportunities and managing projects with each ranging from IT integration, new contract implementation and continuous business improvement. Show less



Audatex (UK) Ltd

• Strategy & Programme Director

  • Jan 2015 - Dec 2015

  • Currently overseeing and managing multiple Project Programmes working with UK Motor Insurers, Software and Hardware companies and Service Providers, spanning over 50 concurrent projects, totalling £60m+ in value. • Redesigned and implemented Project methodology bringing together processes from Sales through to IT implementation through introducing Agile methodology, improving the speed of delivery and maximising the productivity. • Working with the sales organisation and internal stakeholders to align and operationalize the project scope of work documents and project plans. • Identify new Products and opportunities to diversify the business and increase growth and revenue potential. • Managing project roles, identify resource requirements, define project deliverables and reporting structures and ensure quality of projects, JV’s and contracts are fully qualified and accretive to required margin. • Work closely with the other Business Development Managers / National Account Managers, Head of Sales and Operations Director providing them with support and direction with a project registration and escalation process. • Assign, schedule, review, and monitor project work to ensure that progress is within expected guidelines and is completed on time and within budget. • Responsible for the mapping out and management of project business cases, vision documentation, project criteria, through to implementation and successful closure. • Identifies, tracks, monitors and communicates project-related issues, scope changes, variances and contingencies that may arise during the project. • Responsible for early warning of project delays/revenue risks to the Managing Director and UK CFO Show less



Crashworth Ltd

• United Kingdom
• Insurance

• Programme Director

  • Sep 2012 - Dec 2014

  • Managing and delivering on over 50 concurrent projects working with Blue Chip clients like Enterprise-Rent-a- Car, Audatex UK, Autorestore, The Innovation Group and over 200 Vehicle Repair sites in the UK • Projects included Consultancy on Business Process Outsourcing and re-design and implementation of IT platforms for service delivery for Consumers. • Managed internal Project Managers/Business Analysts and with ‘in-house’ resources with our Clients.to ensure delivery with minimal costs for our Clients. • Providing regular reports, MI and risk analysis on Project progress to Company Owners, CEO’s and Managing Directors. Show less



Drive Assist

• Brazil
• Utilities

• Program Manager

  • Dec 2006 - Aug 2012

  - Managing teams of Project Managers, Business Analysts, Report Writers and IT development staff to deliver the Client’s requirements. - Successfully delivered 150+ projects at Drive Assist, covering new business contracts, FTE reduction, new software and hardware deployment resulting in over £12m in new business revenue/cost savings. - With a target of ‘grow from within’, developed Call Centre Staff through personal mentoring, job shadowing and leading by example to become effective Business Analysts and Project Managers. - Regularly advised the Senior Board on strategy/policy decisions pertaining to implementation of change to ensure collective engagement/minimal disruption whilst maintaining business momentum. - Represented the CEO in meetings with Senior Executives from prospective Clients and current Consultancy Clients advising on service provision and strategic planning. - Conducted end to end analysis of a full range of a Credit Hire organisations operational business processes enabling the Consultancy Client to complete a buy-out of the business. - Designed and delivered projects ranging from: “Intelligent Questioning” Call Centre platforms – Web Service links delivering 2-way data messaging, interactive systems enabling live updates as the repair progresses direct from the repairers. Driver optimization systems and MI Dashboards. Show less



RAC Plc and Aviva

• Project Manager & Business Analyst

  • 2004 - 2006

  Worked as part of the Business Change department on a varied number of projects ranging from FTE reduction to implementing a “Mobility” concept for Aviva through Credit Hire with Drive Assist worth £7m per annum. Worked as part of the Business Change department on a varied number of projects ranging from FTE reduction to implementing a “Mobility” concept for Aviva through Credit Hire with Drive Assist worth £7m per annum.