Experience

Autochair Ltd

• United Kingdom
• Automotive
• 1 - 100 Employee

• ICT Support Technician

  • Feb 2017 - Present

   Between the IT Manager and myself, provide support to end-users, support the infrastructure and carry out maintenance of IT equipment at the main office in Alfreton and the 6 remote sites across the country.  Assist staff with IT related problems both in person and remotely.  Provide basic IT training for staff, including full IT inductions for new staff members.  Create step by step guides for regular requests & processes. Track, prioritize and document support requests.  Active Directory and Group Policy settings and maintenance.  User creation and administration, including; Creating and testing new AD users, assigning equipment, resetting passwords, data recovery.  Install and configure new IT equipment. Including desktops, laptops, mobile devices, phones, servers & switches.  Basic telecoms administration using 3CX, including; Assigning desk phones/mobiles to new users, repairing/replacing faulty equipment, maintaining 3CX settings, including; phones, extensions, call queues.  Repair, maintain and upgrade software and hardware, including; Windows Updates, application updates/upgrades, security patches, firmware updates, driver updates.  Server maintenance.  Basic maintenance of printers, copiers and scanners.  Keep track of IT supplies, including; Toners, cables, adapters, spare parts.  Set up new remote sites upon acquisition.  Research new software in the market as required.  Social Committee Chairman/Secretary, involving managing a team of 5, taking minutes and organising events throughout the year. Show less



Dorsal IT

• Nottingham, England, United Kingdom

• IT Support

  • Jan 2021 - Present

  Whilst furloughed from my current role, I have offered my IT services on a freelance basis around my local area. Services include: - fault finding/diagnostics service on faulty equipment - setting up new routers - laptop/desktop repairs - Windows 10 installations - upgrade and installation of new hardware - sourcing, recommending and setting up new equipment, including a high-end design machine for a photography and design company This is a temporary role during furlough which has enabled me to stay occupied and remain hands on and up to date with my IT skills and knowledge. I have received 100% positive customer reviews. Show less



TNT Express

• • Oct 2001 - Jan 2017

  Manage the data entry team to ensure all work is completed within the strict time frames.Accurately and efficiently enter account, address and service details onto the system for all collected freight.Ensure all customs procedures are followed and all paperwork is correct for international exports.Liaise with airports and road hubs as well as Customs regarding international freight and paperwork issues.Primary point of contact for Customs to assist with issues regarding exports.Also the primary point of contact for both customers at home and abroad as well as our own internal call centres with regards to export issues.Monitor the phones to deal with any internal or external daily issues, including customers, our call centres or our drivers.Responsible for training any new staff on areas of data entry and international exports.Ensuring by the end of the night, all tasks have been completed and the freight is away correctly.I am the depot nominated IT specialist and must deal with any IT support issues both at the depot and at our customers.In 2014 I was put in charge of getting the entire office upgraded with new PCs and installations of Windows 7.Frequently called upon to rectify printer issues and computer issues.Often have to adjust cabling with the servers when connecting new PCs and telephone extensions. Show less

• • Aug 2000 - Oct 2001

  Responsible for accurately and efficiently entering account, address and service details onto the system for all collected freight.Ensure all Customs procedures are followed and all paperwork is correct for international exports.Resolve any issues with both freight and paperwork to ensure all freight leaves on time on the night.Monitor the phones to answer and deal with any customer issues.Train any new members to the data entry team.



TNT

• Netherlands
• Freight and Package Transportation
• 700 & Above Employee

• Traffic clerk

  • Aug 2000 - Jan 2017



Snack in the Box

• United Kingdom
• Retail
• 1 - 100 Employee

• Packing Assistant & Office Assistant

  • Sep 1999 - Aug 2000

  Primary packer of the snack boxes with confectionary for the following days deliveries. Responsible for emptying the previous days collected snack boxes. Collect and count up all takings at the end of the day. Created and maintained all the spreadsheets and documents containing all the customers' information. Assisted with maintaining the account ledgers. Primary packer of the snack boxes with confectionary for the following days deliveries. Responsible for emptying the previous days collected snack boxes. Collect and count up all takings at the end of the day. Created and maintained all the spreadsheets and documents containing all the customers' information. Assisted with maintaining the account ledgers.