Experience

Open Insights

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director - Consulting Services

  • Sep 2017 - Present

  https://open-insights.com/ https://open-insights.com/



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Vice President, Head of Automation Solutions

  • May 2012 - Sep 2017

  Lead the ‘Operation in Control programme’ for Data Technology with a funding of 60M GBP for 2017. 7M of which is assigned for data remediation’s strategy and transformation for Barclaycard. Colossus being one of the key OiC initiatives worth 20M to migrate Barclaycard analytics users from legacy estate to a high performance, Scalable, Resilient analytics Big Data - Hadoop platform with R and Python Manage cross country teams, vendors, product introduction and procurement, talent acquisition, lead enterprise growth and sustainability initiatives, develop business cases, harness omni-channel funding opportunities, build enterprise strategy for automation, headless implementation, drive Dev-ops and Agile fluency agenda. Set up operations for Business Automation using IBM BPM in Pune for Barclay. Built the standards and Governance framework, out-of-box solutions and serviceability for BPM. Lead a team of 53 colleagues- identified opportunities and achieved a transformation budget of ~4 Million GBP in 2015-16. Built strategies and procured tools- for tactical robotic automation as well strategic full-fledged process optimization. Mapped close to 200 processes- identify niche areas; build business value, ROI roadmaps and deliver systematic Optimization Solutions across businesses. Achieved a head count reduction of 192 FTEs in 2015 and a total cost saving of 40 million GBP capitalized over 5 years. Major underlying technologies/ tools include- IBM BPM, OpenSpan, BluePrism, Hadoop, Teradata, BEM, etc. Managed vendors from various Organizations such as CGi, CTS, TCS, Wipro etc. across Africa, APAC, UK and Americas. Headed the talent Acquisition road map for the Data Group for niche cutting edge skills in Hadoop, Open Source, Data Sciences and Data Architecture- recruited 300+ team members in 2 years with extensive recruitment drives across the country; built a Technology brand for Barclays in top Technology and Management Institutes such as IIT's, IIM's and ISB. Show less



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Program Manager- British Telecom and Thomson Reuters

  • Jan 2009 - May 2012

  Based out of UK, managed super sized programs (~ 6 million) and lead large multi-location delivery teams of 100+ professionals in an offshore-onshore global delivery environment and managing both consulting & application services assignments.Successfully delivered complex Siebel implementations for British Telecom. Implemented one of world’s first Siebel 7.8 upgrades for British TelecomPerform e2e Project Management for large from Scoping, Planning, Scheduling, Effort estimates, Risk Management and Implementation till closure of simple, complex and unique customer network projects for BT Customer. E2E CMP stack delivery responsibility.Lead the Capacity Planning exercises across the stakeholder groups and established infrastructure requirements for all design and deployment dependencies for super-sized clients. Validation and implementation of projects based on the agreed scope and requirements.Interact with Customer technical representatives (as well as internal groups Technical Designers and 3rd party vendors) to ensure that the requirements are understood and the delivered solution is as per the requirements.Ownership, creation and delivery of all project documentation for the detailed design, validation and support consistent with the established templates, or customized as required.Manage handover of projects including Operation readiness testing and provide continuous improvement, efficiency and cost savings through standardization, consolidation and cross-departmental harmony, wherever possible. Show less

• Delivery Lead

  • 2007 - 2009

  Responsibilities handled under Transformation Activities:o Study Business Requirements to build Business Scenarios and E2E User Stories for IVPN products. o Analyze the require Order journey process from Customer Management perspectiveo Study individual Systems under the GS LOB and preparing Closure Feasibility report for System rationalizationo Visit Countries to produce information regarding systems and related details for future analogy.o Plan Architecture for future / replacement of the systems under BTGS Responsibilities handled under Transition Activities:o Application Transition Planning for Knowledge Transfero Coordination with Country Leads and current System owners from client side across globe.o Procuring information regarding existing system and rating the information for Transition Planningo Management of System Information on a country basiso Delivery of the Transition Plan and Transition related activities Show less

• Project Manager- BT Wholesale and Retail

  • 2004 - 2007

  • Customer centric stack deployment roadmaps• Liaise with customer community [E2E Technical Deployment Teams] for production deployment and pro-actively understand deployment requirements.• Meticulously plan the overall Deployment with minimal Service Outage, manageable Risk and appropriate support from Internal as well as External Stake holders.• Conduct and coordinate pre- go live DRY RUNS and implement lessons learnt for go-live procedures• Participate in Production Go-live release deployments and coordinate deployment activities, customer check-point calls, own deployment problems and liaise with all concerned teams for trouble-shooting and production sanity testing.• Own & Drive Go Live Readiness Review with Sr. Mgmt within SDU / IDU• Own & Drive Business Continuity Plan (BCP) for Production Deployment for Major Releases.• Own & Drive Quality Gate (QG) for the Release & manage associated Risk with every attribute within QG• Support BT Operate (BTO) Acceptance into Service (AIS) Process.• Co-ordinate – NON Functional [H/W, System S/W, Firmware upgrades] Deployments.• Conduct Post-Implementation reviews (PIRs) and recommendations, lessons learnt and document them.• Actively contribute and participate in cross platform Deployment Process and Best practices.• Liaise with the clients, Gold Users and set their expectations and cascade the same down to the offshore team to action. • Arranged and delivered user trainings to uses of One Siebel before every release to ensure any new functionality or changes to existing functionality is communicated to the user. Show less



Oceans Connect (I) Pvt Ltd

• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Team Lead

  • 2002 - 2004

  • Providing technical support and working on a UK Client AT&T Wireless. Handled a team of 30 technical service agents. • Providing technical support and working on a UK Client AT&T Wireless. Handled a team of 30 technical service agents.



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Analyst

  • 2000 - 2002

  • Coordination between the entire Sales Team DNI Team, Technical Support and channel Partners with respect to the sales, promotions and target achievement. Creating a New Dealers and Corporate Base as well as taking care of existing dealer base for ISP’s as well as the NetKracker Powered PC’s. • Coordination between the entire Sales Team DNI Team, Technical Support and channel Partners with respect to the sales, promotions and target achievement. Creating a New Dealers and Corporate Base as well as taking care of existing dealer base for ISP’s as well as the NetKracker Powered PC’s.