Experience

James River Equipment

• United States
• Farming
• 400 - 500 Employee

• Operations Manager

  • May 2023 - Present

  Responsible for all aspects of service department while overseeing both the parts department and administration department in their daily operational duties.

• Service Manager

  • Jan 2023 - May 2023

  Responsible for all aspects of service department for James River Equipment involving the Material Processing Division.

• Customer Service Associate

  • Sep 2022 - Jan 2023

  Mobile parts and services sales for the material processing division.



Powerscreen Mid-Atlantic, Inc

• United States
• Mining
• 1 - 100 Employee

• Service Manager

  • Jul 2005 - Sep 2022

  Service Manager - 05/2022 - 09/2022 Responsible for all day to day operations of service department procedures and personal. As well as help oversee dispatch and the shop. Field Service Dispatch Manager - 03/2019 - 05/2022 Responsible for taking incoming service request and processing through the system. Determining from the request if any parts are needed and ordering them from the parts department and make sure they are available when needed. I liaise with the end user and coordinate technician to meet there request. I review and help closeout work orders for invoicing. I manage day to day operations for the mobile service fleet in charge of 8+ technicians while coordinating site visits in four different states(NC, SC, VA and WV). Assistant Parts Manager - 09/2017-03/2019 Responsible for internal parts ordering, usage, documentation, and accounting. Had to coordinate with the service department and make sure everything was available when required. Parts Sales Supervisor - 09/2016-09/2017 I processed almost all the incoming parts sales as well as stock orders and reviewed parts invoicing before finalization. Managed all day to day operations of inside parts sales personal. Parts Manager - 08/2013-09/2016 Supervisor of all shipments, inventory control, stocking and warehouse organization. I processed all parts sales, stock orders, and reviewed all parts invoicing before finalization. Managed all day to day operations of inside parts sales and warehouse operations personal. Parts Operations Supervisor - 02/2008-08/2013 Supervisor of all shipments, inventory control, stocking and warehouse organization. I processed all parts sales, stock orders, and reviewed all parts invoicing before finalization. Warehouse Supervisor - 01/2007-02/2008 Responsible for all shipments, inventory control, stocking and warehouse organization. Service Tech-General Labor - 07/2005-01/2007 Performed manual labor for the field service department to customer satisfaction. Show less