Experience

Canon Business Process Services, Inc.
• Assistant Site Manager

  • Jul 2013 - Present


Extra Space Storage

• United States
• Real Estate
• 700 & Above Employee

• Site Manager

  • May 2011 - Jul 2013

  Property Manager of a Self-Storage facility. Started as a Storage Consultant and was promoted to Manager in September 2011. Manage a site with 782 units. Duties include basic office operations: monitoring emails, payment transactions, making reservations, inventory control, collection calls, processing liens and foreclosures, conducting monthly auctions, daily housekeeping of site and meeting monthly rental, sales and conversion goals. Property Manager of a Self-Storage facility. Started as a Storage Consultant and was promoted to Manager in September 2011. Manage a site with 782 units. Duties include basic office operations: monitoring emails, payment transactions, making reservations, inventory control, collection calls, processing liens and foreclosures, conducting monthly auctions, daily housekeeping of site and meeting monthly rental, sales and conversion goals.



Crestline Hotels & Resorts dba Courtyard

• Operations Manager

  • Aug 2008 - Mar 2011

  Worked for a hotel management company as Operations Manager of Marriott’s Courtyard Carolina Beach and Fairfield Inn & Suites Wilmington. Was responsible for overall operations through maintaining cost and quality standards, maximizing profits, developing and retaining employees and meeting guest expectations with continued improvement in guest services, employee management, property appearance, hotel upkeep and profit / financial control. Worked for a hotel management company as Operations Manager of Marriott’s Courtyard Carolina Beach and Fairfield Inn & Suites Wilmington. Was responsible for overall operations through maintaining cost and quality standards, maximizing profits, developing and retaining employees and meeting guest expectations with continued improvement in guest services, employee management, property appearance, hotel upkeep and profit / financial control.



Foxfire Mountain Cabins Resort

• United States
• Hospitality

• Property Manager

  • Jun 2007 - Aug 2008

  Property Manager position of a six (6) cabin resort in the Blue Ridge Mountains. Duties included overall property and basic office operations: Monitoring phones, reservations, payment transactions, monitoring web site activity, web site updates, sales, inventory control and supply ordering. Promoted property thru local marketing. Greeted arriving guests, answered any questions and made reservations for area outdoor activities if requested. Property Manager position of a six (6) cabin resort in the Blue Ridge Mountains. Duties included overall property and basic office operations: Monitoring phones, reservations, payment transactions, monitoring web site activity, web site updates, sales, inventory control and supply ordering. Promoted property thru local marketing. Greeted arriving guests, answered any questions and made reservations for area outdoor activities if requested.



The Biltmore Company

• United States
• Furniture

• Sales Agent II

  • Apr 2006 - Jun 2007

  Returned to North Carolina and worked in a Call Center environment as a Sales Agent II. Duties included sales and providing information regarding the ultimate Estate experience. Sales included ticketing for admission, specialty tours, outdoor activities and special events. Made reservations using Springer Miller Systems (SMS) for guests desiring an overnight experience at Inn on Biltmore Estate (5 Diamond~5 Star Rated) or with an area hotel partner Returned to North Carolina and worked in a Call Center environment as a Sales Agent II. Duties included sales and providing information regarding the ultimate Estate experience. Sales included ticketing for admission, specialty tours, outdoor activities and special events. Made reservations using Springer Miller Systems (SMS) for guests desiring an overnight experience at Inn on Biltmore Estate (5 Diamond~5 Star Rated) or with an area hotel partner



Chelsea House Pool & Gardens Guesthouse

• Customer Service Representative

  • Nov 2002 - Dec 2005

  Duties included basic front office operations: payment transactions, reservations, concierge services, RoomMaster Program reservation updates and web site room inventory updates. Also responsible for guest services, property appearance and guesthouse upkeep. Resided on site as evening Manager On Duty to assist guests with any issues or emergencies occurring after hours. Duties included basic front office operations: payment transactions, reservations, concierge services, RoomMaster Program reservation updates and web site room inventory updates. Also responsible for guest services, property appearance and guesthouse upkeep. Resided on site as evening Manager On Duty to assist guests with any issues or emergencies occurring after hours.



Cape Air

• United States
• Airlines and Aviation
• 300 - 400 Employee

• Station Supervisor

  • Mar 1999 - Apr 2003

  Worked with passengers and on the ramp area with aircraft. Worked at the Key West International Airport (EYW), Fort Lauderdale/Hollywood International Airport (FLL), Provincetown Municipal Airport (PVC) and Boston’s Logan International Airport (BOS) while traveling for the company. Promoted in 2000 to Key West Station Supervisor. Assisted the Manager in daily operations of passenger check in and ramp activities which included marshaling aircraft to/from taxi-ways and loading/unloading aircraft. Ensured passenger and employee safety and that all FAA guidelines were followed in general operations. Show less