Experience

WeFix
• Egypt
• IT Services and IT Consulting
• Repair Technician

  • Aug 2020 - Present


Team Knowhow

• Consumer Services
• 300 - 400 Employee

• InStore Repairs Pro

  • Mar 2018 - Aug 2020

  Samsung level 2 mobile accredited engineer Apple (ACiT 2018) mobile accredited engineer Samsung level 2 mobile accredited engineer Apple (ACiT 2018) mobile accredited engineer


SSP Group Plc.
• United Kingdom
• Food and Beverage Services
• 700 & Above Employee
• Team member

  • Mar 2017 - Mar 2018


Samsung Mobile - SES Store

• Level 2 Service Engineer

  • Jun 2015 - Mar 2017

• Level 1 Service Engineer

  • Mar 2014 - Mar 2017

  Being the face of Samsung and building up rapports with customers and making sure that they leave the store happy and still faithful to the brand, this is done by diagnosing any software faults and repairing them, aswell as setting up new services (phone, tablet) on a 1-2-1 basis when needed.



Carphone Warehouse

• Computer and Network Security
• 1 - 100 Employee

• Customer Consultant

  • May 2010 - Mar 2014

  Dealing with and building strong rapports with customers. Consulting customers about our products and services to find the best solution for their needs. This was done through using a specially designed tablet and also asking all the relevant questions this allowed me to confidentially up sell and cross sell all the right products and services that we had to offer. professionally deal with customer complaints in a calmly and timely manner to make sure the customer is satisfied. Processing sales using tills. Working as part of a successful team to help achieve team targets as well as my own individual goals and enhancing the already high level of customer service. Show less