Customer Tech Support Rep

• Dec 2019 - Present

Systems Administrator

• Nov 2015 - Present

Microwave Systems Operator

• Jun 2009 - Jun 2016

Support and operation of portable tactical Microwave communication systems for the United States Army and Signal support Support and operation of portable tactical Microwave communication systems for the United States Army and Signal support

Site Lead/Computer Operator

• Feb 2015 - Oct 2015

Workied as a Level 1 Technician for the Army Enterprise Service Desk (AESD) troubleshooting Army and DA personnel email, accounts and hardware using Active Directory and Remote Desktop; also serving as the subcontractor Site Lead for Abacus Solutions, managing 7 people for the subcontractor while working for Unisys Systems; the main holder of the AESD contract. Workied as a Level 1 Technician for the Army Enterprise Service Desk (AESD) troubleshooting Army and DA personnel email, accounts and hardware using Active Directory and Remote Desktop; also serving as the subcontractor Site Lead for Abacus Solutions, managing 7 people for the subcontractor while working for Unisys Systems; the main holder of the AESD contract.

IT Specialist

• Dec 2013 - Jan 2015

Tier 1 and 2 IT support for the U.S. Army Garrison in Bagram Airbase Afganistan during drawdown for Operation Enduring Freedom. Duties include: networking and hardware support for Army, Air Force, and DoD operations for the Army Garrison, account creation and maintenance in Active Directory, providing suggestions to Tier 3 support as needed for hardware, networking solutions and customer support. Tier 1 and 2 IT support for the U.S. Army Garrison in Bagram Airbase Afganistan during drawdown for Operation Enduring Freedom. Duties include: networking and hardware support for Army, Air Force, and DoD operations for the Army Garrison, account creation and maintenance in Active Directory, providing suggestions to Tier 3 support as needed for hardware, networking solutions and customer support.

IT Specialist

• Dec 2013 - Jan 2015

Working Tier 1 and 2 support for U.S. Army Garrison-Bagram during drawdown operations for Operation Enduring Freedom. Duties include: hardware, networking and software support for Army, Air Force and DoD personnel running Garrison operations, providing suggestions for Tier 3 support as needed. Working Tier 1 and 2 support for U.S. Army Garrison-Bagram during drawdown operations for Operation Enduring Freedom. Duties include: hardware, networking and software support for Army, Air Force and DoD personnel running Garrison operations, providing suggestions for Tier 3 support as needed.

Customer Service Administrator

• Nov 2012 - Oct 2013

I provide Level 1 IT support for the Air Force personnel at Pensacola NAS which includes hardware and software installation and upgrading, network troubleshooting, administration of the network to override restricted access as needed, remote support of desktop and peripheral equipment such as laptops and printers and customer interaction I provide Level 1 IT support for the Air Force personnel at Pensacola NAS which includes hardware and software installation and upgrading, network troubleshooting, administration of the network to override restricted access as needed, remote support of desktop and peripheral equipment such as laptops and printers and customer interaction

Satellite Installer

• Apr 2011 - Nov 2011

Installation of residential and commercial satellite equipment for DirecTV subscribers as well as technical support and on-site repair of damaged or mis-aligned systems Installation of residential and commercial satellite equipment for DirecTV subscribers as well as technical support and on-site repair of damaged or mis-aligned systems