Experience

SmartDrive Systems

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Support Engineer

  • Jun 2019 - Present

• Lead Configuration Technician

  • Apr 2013 - Present

  Responsible for configuration of SmartDrive Smart Recorder technology to different time zones and customer settings using Linux based software. Responsible for testing connection of SmartDrive Smart Recorder technology to specific customers’ network using a cellular connection, and maintaining a specific deadline to replace and configure returned customer equipment. Ensure SmartDrive Smart Recorders are scheduled and delivered on time for installation. Travel to Shenzhen office when needed for… Show more Responsible for configuration of SmartDrive Smart Recorder technology to different time zones and customer settings using Linux based software. Responsible for testing connection of SmartDrive Smart Recorder technology to specific customers’ network using a cellular connection, and maintaining a specific deadline to replace and configure returned customer equipment. Ensure SmartDrive Smart Recorders are scheduled and delivered on time for installation. Travel to Shenzhen office when needed for configuration training and monitoring.



NCE Computer Group (USA)

• Depot Bench Technician

  • May 2009 - Apr 2013

  Responsible for evaluation/repair of data/tape storage equipment and updating the required information in a database in real-time. Responsible for maintenance/repair of testbed units, which include firmware updates, cleaning, and testing the equipment for faulty parts. Responsible for evaluation/repair of data/tape storage equipment and updating the required information in a database in real-time. Responsible for maintenance/repair of testbed units, which include firmware updates, cleaning, and testing the equipment for faulty parts.