Experience

Broadpeak

• France
• Telecommunications
• 100 - 200 Employee

• Director Of Operations - Americas

  • Jun 2022 - 1 year 7 months

  Greater Ottawa Metropolitan Area

• Director Of Operations - Americas

  • Jul 2017 - Sep 2022

  Denver, Colorado, United States

• Asia Pacific Support Manager

  • Oct 2015 - Jun 2017

  Singapore • Set up the APAC support center in Singapore. • I was in charge of the customer accounts management (deployment, acceptance, support, weekly review) • Training management for the customers, the partners and the local teams • Enhance products by sharing customer’s experience to the R&D and management. • Support Sales activities.

• Product Support Engineer

  • Jun 2014 - Sep 2015

  Rennes Area, France • Provide second level support to the customers (CDN, Origin/Caching servers, OTT, CABLE, IPTV). • Reproduce and analyze complex bugs in lab environments. • Perform regular preventive maintenance tasks to maximize the customer’s Quality of Service, and pro-actively propose improvement solutions. • Manage all aspects of integration, commissioning and training services for customers through customer acceptance.



Groupe SII

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Operations Owner - Backup Infrastructure

  • Oct 2011 - Jun 2014

  Rennes Area, France • Backup infrastructures management (Backup servers, tapes robots, storage arrays). • Technical management of a system engineering team. • Validation and deployment of the new backup policies. • Level 2 support on complex issues. • Technology watch. Environment : EMC Networker, Datadomain, Disk library, Quantum scalar I2K/I6K, DXI, Solaris 10, Linux RedHat, Windows, ITIL, switch SAN Brocade

• Operational Quality Manager

  • Jan 2009 - Sep 2011

  Rennes Area, France • Web hosting department process management (creation, evolution). • Maintain the Change Management tool configuration. • Monthly reporting (SLA, KPI). • Follow up on support and operations team offshoring in Mauritius. • Training on the organization best practices for the new comers. Environnement : ITIL

• Network Administrator

  • Jun 2008 - Dec 2008

  Rennes Area, France • Technical support of the largest telco IP backbone in France. • Drive service recovery, coordinate the teams and vendors. • Platform maintenance (software/hardware upgrades). Environment : NGX Checkpoint, Juniper Netscreen, Bluecoat Proxy, Cisco et Juniper routers, Audiocodes and Cisco MediaGateway, lucent and Cisco NAS, Redback and Juniper BAS



Experis France

• France
• Information Technology & Services
• 700 & Above Employee

• Customer Support Team Leader - System and Network administrator

  • Sep 2007 - Jun 2008

  Rennes Area, France • Web server technical support (Solaris, sophos antivirus, firewall checkpoint). • Web portal development to track the support activities. • Team management.