Experience

Hopkins & Carley
• United States
• Law Practice
• 100 - 200 Employee
• Applications and End User Support Manager

  • Mar 2016 - Present

Ciber - District Attorney's Office, Santa Clara County
• Help Desk Analyst

  • Nov 2015 - Feb 2016


Stewart Title

• United States
• Insurance
• 700 & Above Employee

• Client Services Technician III

  • Dec 2009 - Jul 2015

  - Provide executive management and branch desktop - deskside support for multiple counties.- Ensure network availability to all system users and perform maintenance to workstations, printers and scanners, as necessary.- Responsible for managing and monitoring ticketing system and providing superior customer service from initiation to resolution.- Engage with the Telecom team and local telco to quickly resolve network outages.- Responsible for IT logistics for branch openings including: Delivery and installation of routers, switches, workstations, printers and scanners. Multiple vendor coordination including cabling, local telco, equipment delivery and property management. Work with Telecom department for successful activation of MPLS circuit and VoIP. Coordinate with managers and end users to fulfill request and requirements for successful site opening.- Participate in enterprise projects: Active Directory Consolidation Windows 7 Migration Convert existing analog phones systems to VoIP- Additional responsibilities include: Branch closings or moves, employee moves Equipment ordering Configure end user handheld devices such as smart phones and tablets Show less

• IT Field Services Manager

  • Jun 2007 - Dec 2009

  - Worked with Director of Field Services to devise new plans for increased efficiency, coordination, implementation, maintenance and integration of workplace automation and adherence to corporate vision.- Confer with Director of Field Services to determine State’s technology goals and produce an annual state-wide Technology Business Plan and Business Continuance Plan.- Configure and implement best security practices thru Microsoft Active Directory to comply with regional policies.- Supervise assigned IT Field Service Specialists and evaluate employee productivity and efficiency.Identified resource requirements for regional projects and assigned appropriate technical personnel. Show less

• I.T. Manager

  • Mar 1997 - May 2007

  - Install, configure and manage network switches.- Provide consultative support and direction to IT support associates in order to aid productivityand foster teamwork.- Launch and maintain new projects that support the business goals of the company.- Interface with Regional IT Management to insure that corporate/division strategies and standardsare implemented.- Oversee the purchasing of computer and network equipment/software in order to insurecompliance with division/regional/corporate standards and procedures.- Provide network and systems support for all users in the business environment.- Plan and organize operations and upgrades for all hardware and software products.- Oversee documentation of existing procedures for the department.- Administer local Windows domains' user accounts, printers, and file resources.- Responsible for monthly updating of Microsoft’s security patches and anti-virus updates for all workstations and servers.- Develop annual Technology Business Plan and report to management with timely progress reports. Show less