IT Support Specialist

• Dec 2022 - Present

I am an IT professional with expertise in technology infrastructure management and support. My focus is on ensuring an efficient and secure technological environment for the business. Key Responsibilities: Google Workspaces Administration: Responsible for managing and maintaining Google Workspaces, ensuring that users have the necessary access and tools for collaboration and productivity. Jira Administration: Contribute to the configuration and administration of Jira, including user creation, Scrum project setup, and role assignments, promoting efficiency in project and task management. Bitbucket Administration: Full management of Bitbucket, from project and repository creation to role and permission assignment, ensuring effective source code control. Zoho Administration: Maintain and optimize a Zoho environment, overseeing applications such as CRM, Analytics, and Desk to enhance customer and data management effectiveness. Salesforce Administration: In charge of creating and managing backups in Salesforce, with subsequent secure storage in an Amazon S3 bucket in AWS, ensuring the integrity of critical data. Show less