Experience

TIB Chemicals Corporation

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2023 - Present

  Provide the oversight for transportation issues and inventory management.Manage communications with warehouse workers to ensure timely and accurate delivery of products.Perform root cause analysis to obtain resolution to customer complaints and issues and resolve customer issues.Prepare reports with important KPI's and submit them to meet deadlines.Maintain relationships with sales, supply, and logistics to understand their needs and requirements.Take the lead in many business and cross functional projects where the customer service center partners with internal stakeholders.Serve as the primary contact between sales, supply, logistics, and manufacturing, to deliver exceptional customer service and to understand their needs. Show less

• Customer Service Representative

  • Aug 2022 - Aug 2023

  Perform root cause analysis to obtain resolution to customer complaints and issues and resolve customer issues.Maintain relationships with sales, supply, and logistics to understand their needs and requirements.Ensure that external partners are advised of policies and procedures.Worked in the Order to Cash Process. Processing orders and sending them to the warehouse.



University of Houston

• United States
• Higher Education
• 700 & Above Employee

• Student - C.T. Bauer College of Business at University of Houston

  • Aug 2018 - May 2022



Inteplast Group

• United States
• Plastics Manufacturing
• 700 & Above Employee

• Supply Chain Management Intern

  • May 2020 - Aug 2020