Anthony Chan

IT Support Specialist at St Paul's School of Nursing-Staten Island
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • CompTIA A+
    CompTIA
    Apr, 2022
    - Oct, 2024

Experience

  • St Paul's School of Nursing-Staten Island
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • IT Support Specialist
      • Oct 2022 - Present

      Assist Faculty in setting up their Microsoft Outlook, DUO Authenticator, ADP and Canvas accounts. Assist Students in setting up their Microsoft Outlook, Office 365, Student Portals. Ability to reset passwords for both Faculty and Students through platforms such as Active Directory and Microsoft Azure. In charge of setting up work stations including phones with PoE, printers and etc. Performed hardware upgrades including adding additional memory, swapping hard drives, setting up dual monitors, and etc. Routinely check on devices to removed any unwanted files and perform all critical system & software updates. Occasionally check classrooms to ensure audio and visual from projector to computer is working properly. Proctored exams to ensure user experience is smooth and troubleshoot any problems that occur.

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Consultant Agent
      • Mar 2019 - Sep 2020

      Represented Geek Squad & Best Buy as first point of contact for clients that required assistance for their problem(s). Provided IT Support to clients on a daily basis while offering solutions & services for a variety of problems that were presented. Tested a wide range of products for functionality and defects. Responsible for the Check-in and Check-out process of client devices that needed repair(s). Represented Geek Squad & Best Buy as first point of contact for clients that required assistance for their problem(s). Provided IT Support to clients on a daily basis while offering solutions & services for a variety of problems that were presented. Tested a wide range of products for functionality and defects. Responsible for the Check-in and Check-out process of client devices that needed repair(s).

Education

  • CUNY New York City College of Technology
    Bachelor's degree, Computer Systems Networking and Telecommunications
    2015 - 2019
  • Bramson ORT College
    Associate's degree, Computer Systems Networking and Telecommunications
    2014 - 2015

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