Experience

MoneyHero Group (Nasdaq: MNY)

• Hong Kong
• Technology, Information and Internet
• 1 - 100 Employee

• VP of Business Development

  • Feb 2023 - Present

• Senior Business Development Manager

  • Sep 2020 - Feb 2023

  Responsible and lead a team for Strategic Accounts P&L (20+Financial institutions) in the MoneyHero Financial Products marketplace business.Deliver aspiration growth to my team accounts Financial institutions portfolio. Client Advocacy on Banks and Financial institutions for their customers acquisitions with full product portfolio, Credit Cards, Personal Loans, Wealth Management & Securities. Explore new business opportunities and growth with Strategic Financial institutions.Lead, Coach for Business Development Manager/ Executives. Directing effort from internal teams to deliver a smooth and successful end to end marketing campaigns with positive KPI & results for Financial institutions. Show less



Travelport

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Customer Success Manager - Greater China

  • Aug 2018 - May 2020

  As a trusted advisor for the customer as the one ultimately responsible and accountable for our customer's success.• Engage with major key Online Travel Agencies customer in the Asia Pacific, especially in China, Hong Kong, Taiwan. • Client Advocacy – Consultative and IT solution selling to customer executives level. • Lead and maintain relationships with customer internal functional executives, ensure a smooth and successful End to End service delivery. • Perform as Programme Manager for commercial teams on key customer retention & new customer onboarding projects. • Own, review & implement support processes, strives for better practices on customer onboarding, key project delivery & service escalations.Key Accounts : Trip.com , Ctrip, Hutchison Travel Show less

• Online Business Manager - Asia Pacific

  • Nov 2016 - Jul 2018

  •Manage online programs of key accounts, working directly with customers.•Contributes in expanding and retaining accounts while ensuring ongoing excellent customer service.•Act as primary online subject matter expert and point-of-contact for both internal and external customers.•Responsible for mapping customer requirements to products and services to grow the business.•Develop strategies and orchestrate company resources to maximize sales volume and profit goals whilst building and maintaining an appropriate sales plan.•Engage and leverage resources with Agency resources: Technical Support, Technical Account Management, Pre-Sales Consultant, Hospitality Business Development Managers, in addition to building cooperative and effective relationships with internal teams such as Product, Legal, Finance, Sales Ops, Human Resources, and Marketing.•Identify and qualify opportunities to develop and execute the sales process.•Responsible for account dispersion and sales growth.•Meet or exceed discount/profit margin goals.•Builds and qualifies pipeline opportunities.•Maintain up-to-date account plans, achieving buy-in for plans with the customers. Show less

• Online Business Analyst, Asia Pacific

  • Jul 2015 - Dec 2016

  Identify and perform bookability investigations to minimize customers booking errors to improve the booking conversion rates and segment productions.Conduct regular bookability and performance review with Major and China Customers to keep track and beat the segment targets. Provide recommendations and demonstrate to OTA customers to realize the best benefits and segment growth by our bookability analysis and best usage from Travelport online products such as Shopping and Search Control Console.Perform regular Market analysis and tests to support the customer on the changing OTA markets environments and seeking new segments and channel opportunities. Work collaboratively with our internal teams such as central Bookability, Search Optimization , Product, in order to provide customers’ requirements to improve our OTA product and services. Increase visibility and tracking of OTA business performance, regular produce APAC OTA business reporting (MIDT tracking, OTA customer/ PCC audit)Translate Senior Leadership / internal stakeholders’ requirements into reporting deliverables. Well use of business intelligence technologies and data within organization Business Intelligence needs in order to support internally and externally. Show less



Cathay Pacific

• Hong Kong
• Airlines and Aviation
• 700 & Above Employee

• Agency Direct Distribution Coordinator

  • Apr 2014 - Jul 2015

  Administrate and managing Cathay Pacific & Dragonair B2B Travel Agency platform, with total 54 locations , CXagents.com and KAagents.com are providing agency communication, selling and servicing for Cathay Pacific & Dragonair worldwide travel agents. Manage over 63,000 active registered agents worldwide.Oversee and manage the Cathay Pacific & Dragonair worldwide sales offices on the online agency distribution matters and online sales services.Support and develop with internal and third party vendors for the new online distribution solutions and campaign such as "FanFares" Promotion project to improve the revenue and cost of sales for Cathay Pacific & Dragonair. Regular analysis and prepare reports on various agency distribution channel. Show less

• Distribution Coordinator

  • Mar 2012 - Mar 2014

  Articulate the business idea, analyze the business impact, test the solution and communicate the Revenue Integrity changes for protecting revenue / distribution integrityAdministrate the Sabre Revenue Integrity systems through adjusting, fine-tuning the RI modules so as to achieve the business needsCoordinate the governance process for Revenue Integrity System and ensure all the stakeholders aware of all changes and implications.Promote the revenue / distribution integrity mindset within teams and generate new idea to improve the bottom-line for company through Revenue Integrity.Deliver and communicate the revenue integrity policy internally to all relevant stakeholders/ externally to all GDS and Travel agents and ensure the compliance. Show less

• Distribution System Analyst

  • Mar 2009 - Mar 2012

  Key Business Users - Representing Cathay Pacific Sales & Distribution team to participate the worldwide reservation system cutover projects. Vendor Management

• Airport Operations Officer

  • Nov 2007 - Feb 2009

  Engaging Customer – Travel document checking, seat assignment, queue management. Sort and action on incoming and outgoing service messages and/or telexesSafety Assurance – Ensure safety and security standards are met