Experience

Annaly Capital Management

• United States
• Financial Services
• 100 - 200 Employee

• Director Servicing Oversight and Asset Management

  • Dec 2022 - Present

• Vice President, MSR Oversight and Performance Management

  • May 2021 - Dec 2022



Caliber

• United States
• Financial Services
• 700 & Above Employee

• Vice President Asset Performance/Investor Relations/Business Controls

  • Jul 2013 - May 2021

  The Asset Performance team focus is on driving servicing strategy across all mortgage servicing departments. Daily interaction with Caliber's management team, investors and strategic business partners. The Asset Performance team works in conjunction with the business units to define strategy and drives best execution through all parts of the mortgage servicing life cycle. Responsibilities include development and management of performance strategy from portfolio to loan level execution… Show more The Asset Performance team focus is on driving servicing strategy across all mortgage servicing departments. Daily interaction with Caliber's management team, investors and strategic business partners. The Asset Performance team works in conjunction with the business units to define strategy and drives best execution through all parts of the mortgage servicing life cycle. Responsibilities include development and management of performance strategy from portfolio to loan level execution, making recommendations for design and implementation of loss mitigation best practices, loss decisioning, and reporting analysis. Investor Relations team plays a critical role in preserving and mitigating reputational risk. Responsibilities of the team include evaluating incoming requests and determining deliverables, responsible parties and deadlines for all investor, rating agency, and counterparty requests. Post-review, the team will will facilitate any remediation process for deficiencies or gaps identified during the reviews. The Regulatory Management team's main function is to respond to regulatory inquiries in conjunction with counsel from both Federal and State regulators. This will include conducting research of the issues presented as well as interfacing with the business units to assist in drafting responses and collecting documentation, data, or evidence as necessary. Show less



Fannie Mae

• Senior Portfolio Manager

  • Aug 2010 - Jul 2013

  • Manage daily team activities related to servicing customer portfolios, investor reporting, delivery accuracy, or other servicing activities to ensure compliance with the firm servicing and selling guidelines.Perform root cause analyses and problem solving on data integrity issues. Implement best practices. • Build and maintain internal and external customer relationships via constant engagement. Provide customer training. Seek feedback on service level satisfaction. • Assist and support… Show more • Manage daily team activities related to servicing customer portfolios, investor reporting, delivery accuracy, or other servicing activities to ensure compliance with the firm servicing and selling guidelines.Perform root cause analyses and problem solving on data integrity issues. Implement best practices. • Build and maintain internal and external customer relationships via constant engagement. Provide customer training. Seek feedback on service level satisfaction. • Assist and support staff in resolving highly complex issues related to loan transactions, delivery accuracy, MBS securities, customers, and internal business partners. Show less



Real Time Resolutions, Inc

• Vice President of Operations

  • Aug 2008 - Sep 2010

  Manage 3 Team Leads and 30 Analysts in 5 Different Departments with focus on: Investor Specific Collections Specialized Servicing Short Sales Spanish Collections Support Processing

• Foreclosure and REO Manager

  • Oct 2007 - Aug 2008

  Created new procedures to expedite foreclosure processing and maximize return for asset liquidation. Added new vendors and legal counsel into company network.

• Bankruptcy Manager

  • Dec 2006 - Oct 2007

  Created new standards and processes to maximize collections focusing on creditor treatment in bankruptcies. Directed local counsel regarding filings and motions to assure appropriate action on delinquent mortgages.

• Collections Analyst, Bankruptcy Analyst, Foreclosure Analyst, and Loan Officer

  • Jun 2004 - Dec 2006

  Rehabilitated non-performing assets thru Collections, Bankruptcy and Foreclosure processes maximizing return for different client. Originated loans for sub-prime borrowers.



JP Morgan Chase Bank

• Relationship Banker

  • Jan 2000 - Jun 2004

  Assisted customers with daily deposit and check cashing transactions in retail banking center. Sold investment products such as CD's, IRA's, and HELOC's