Experience

EatWell DC

• Restaurants
• 1 - 100 Employee

• Mixologist

  • Aug 2020 - Present

  Logan Tavern

• Server

  • Apr 2019 - Present

  Commissary



James Hoban's Irish Restaurant & Bar

• United States
• Restaurants

• Business Development Manager

  • Mar 2018 - Mar 2019

  ☆ Visited over 20 of the local hotels to build rapport with front desk and concierge to bring in business through referrals to guests visiting area.☆ Assisted ownership with identifying price increase opportunities and correct pricing errors that came up when systems were updated and were leading to loss of revenue.

• Mixologist

  • Mar 2018 - Mar 2019

  ☆ Mixologist for mid size Irish Pub/Restaurant situated on Dupont Circle with a 30 seat winding bar. Worked a variety of lunch, swing, and closing shifts. Worked as sole service team member during lunch shifts requiring bar, restaurant, and large outdoor patio.☆ Consistently achieved highest check average over servers and mixologists due to upselling techniques. Encouraged other bartenders to upsell by sharing success stories.☆ Opening responsibilities included filling fruit caddies, setting up trash receptacles, bus bins, filling icewells, setting tables in restaurant and patio for service.☆ Closing duties storing, inventory/restocking, assisting barback with bar closing duties, set up for success for AM opening team, side work, allocation of PM bar tips Show less



Dupont Italian Kitchen

• United States

• Mixologist

  • Nov 2016 - Mar 2018

  ☆ Sole mixologist Tuesday through Sunday responsible for prep/service of all beverages sold in restaurant during PM service. Consistently kept small bar area at or near capacity of 12 by providing exceptional service to all patrons to get them to return. ☆ Effectively utilized upsell strategies to close on opportunity with one of top 5 guest increasing his average spend by 30%. Continues actualize an extra $2.5K in revenue ☆ Closing duties involved wiping down all bottles, inventory/restocking, cleaning/sanitizing of all surfaces, matts, bar tools, setup AM team for success. Show less



Dupont Italian Kitchen

• United States

• Social Media Manager

  • Nov 2016 - Mar 2018

  ☆Acted as closing manager duties involved end of day accounting, cash reconciliation to POS, tip out procedures, side work is checks, ensuring appliances/systems set to night mode, all trash is removed/disposed of before securing all areas and vacating premises. ☆Refreshed social/business sites with updated info, added sales descriptions, added HiRes photography, and engaged with the guests on social media to assist ownership manage online reputation. ☆Acted as closing manager duties involved end of day accounting, cash reconciliation to POS, tip out procedures, side work is checks, ensuring appliances/systems set to night mode, all trash is removed/disposed of before securing all areas and vacating premises. ☆Refreshed social/business sites with updated info, added sales descriptions, added HiRes photography, and engaged with the guests on social media to assist ownership manage online reputation.



Island Hospitality Management

• United States
• Hospitality
• 400 - 500 Employee

• General Manager

  • May 2015 - Nov 2016

  Introduced the team to a culture that focused on maintaining Quality Assurance Standards resulting in an Operations Score of 88.7%, Green Zone, on the Brand Standards Audit. Moving hotel out of redzone status in 6 months. Increased Associate Satisfaction scores by 8 points, through implementation of incentives for safety, lead generation, guest feedback, and birthday/anniversary celebrations, resulting in an overall score of 91% in 2015. Increased House Profit by 3 points year over year through effective monitoring of payroll, overtime, monitoring purchasing, and cost control management in 2016. Developed a highly motivated team focused on service excellence resulting in an increase of 9.4 for Staff Service and 17.8 for Elite Recognition year over year in 2016 Show less



Tharaldson Hospitality Management

• United States
• Hospitality
• 200 - 300 Employee

• General Manager

  • Sep 2012 - May 2015

  Residence Inn by Marriott | Largo Capital Beltway Opening General Manager for 101 Room all suite hotel in Washington, DC Area/Suburban Maryland Recepient of Residence Inn EsRAMP Award 2014 for achieving the highest market share in the brand for newly opened hotels by leading an extended stay focused sales team and developing good business relations within the local community. Provided task force support for multiple Courtyard’s and Residence Inn’s within Management Company portfolio that were experiencing challenges in operations, guest satisfaction, and Bistro changes brought upon by Courtyard’s Refreshing Business Lobby Transformation. Interviewed and trained newly hired General Managers on company policies, procedures, and culture at multiple Residence Inn by Marriott Hotels in Virginia. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• General Manager

  • Nov 2010 - Apr 2012

  SpringHill Suites by Marriott | Alexandria Old Town/SouthwestOpening General Manager for 155 Room all suite hotel in Washington, DC Area/Northern VirginiaAssumed role as Sales Leader (Sales Transformation deployed hotel) by daily communication with Area Sales, daily training with staff on lead generation, maintaining close relations with account executives, identifying/acting on business development opportunities, and identified/took ownership of the top 5 accounts.Increased hotel awareness, networked with local businesses, developed relations with city officials, and established hotels reputation in the community by hosting multiple social events for the Eisenhower Partnership, ATC Association, and Alexandria Chamber of Commerce. Developed a highly motivated guest satisfaction focused team resulting in a Green Overall Satisfaction score of 89.0 for 2011. Show less

• General Manager

  • Jul 2008 - Nov 2010

  Courtyard by Marriott | Alexandria Old Town/SouthwestOversaw an extensive multimillion dollar renovation that touched all 178 guest rooms and public space in 2009. Repositioned hotels F&B operation to the Refreshing Business concept.Analyzed P&L to identify opportunities to increase profit margins and maximize ownership return.Increased market share in 2010 through Q3 by 9% over 2009 through pricing strategies, effective revenue management, and direct sales efforts.Created a team culture that focused on maintaining Quality Assurance Standards resulting in a Green overall score of 92% in November of 2010.Served as President of the Board for the Alexandria Tech Center in 2010. Show less



TMI Hospitality

• Hospitality
• 200 - 300 Employee

• General Manager

  • Jul 2005 - Jul 2008

  Courtyard by Marriott | Potomac Mills Developed a Guest Satisfaction driven team resulting in a Gold Award for Guest Satisfaction in 2006 and 2007, ranking in top 5% in the Courtyard Brand. Increased RevPAR index by 13.4% in 2007 through effective revenue management techniques and daily involvement in sales efforts. Drove F&B Sales 75% year over year through implementation of new menus and focusing on up-selling training techniques. Provided task force support for opening the Manassas Residence Inn in 2006. Increased House Profit Margin by 10 points year over year through effective monitoring of payroll, inventory, and cost control management in 2007 Show less