Experience

Memar International
• Qatar
• Design Services
• 1 - 100 Employee
• Executive Assistant / Document Controller

  • Jul 2022 - Present


Al Jaber Green Structures

• Documents Controller / Personal Assistant / Accounts Assistant

  • Oct 2020 - Oct 2022

  Maintaining a tracking facility to enable documents to be updated easily. Scanning in all relevant new documents. Checking despatch documents are accurate. Presentation and filing of documents and drawings. Responsible for maintaining hard copy information. Issuing and distributing controlled copies of information. Ensuring all documents are as up to date as possible within electronic filing Strong IT, database and communication skills. Experience with document control packages. Excellent interpersonal skills and a professional telephone manner. Able to react quickly and effectively when dealing with challenging situations. Assisting departments with queries on documentation requirements & submissions. Used web-based document sharing tools. Created and maintained all client-facing knowledge base articles. Created all internal and external system release notes. Created how-to documentation for all system features. Dealing with incoming shipments, with commercial invoice, packing lists, country of origin and bill of lading. Coordinating with the shipping companies for incoming shipments. Full support to the Project Director and Project Manager with letter and documents needed and preparations. Preparing and reviewing the documents need to submit and collected from the bank such as; LC Documents, Incoming Shipping Documents, Submission of New Paycard Applications, WPS Registrations, Bank Deposits and Withdrawals. Show less



Zener Electronic Services

• United Arab Emirates
• Construction
• 1 - 100 Employee

• Document Coontroller

  • Mar 2016 - Oct 2022

  Saving Document and file with labels, Assists project coordinator with material submittal, do purchase requests and invoices, do submissions, do time sheets. Saving Document and file with labels, Assists project coordinator with material submittal, do purchase requests and invoices, do submissions, do time sheets.



Convergys Philippines

• Technical Support Professional I

  • Aug 2014 - Dec 2015

  ● Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. ● Receiving inbound calls and making outbound calls. ● Troubleshooting MAC, `Windows and Linux operating systems. ● Troubleshooting Internet connections. ● Identifying outages and possible outages. ● Collecting payments and assisting customers with their billing concerns. ● Activating accounts from suspension, cancellation and write off balance. ● Follow standard processes and procedures. ● Accurately process and record call transactions using a computer and designated tracking software ● Follow up and make scheduled call backs to customers where necessary Show less



Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Service Representative

  • Jun 2011 - Dec 2013

  ● Making outbound calls for customers to offer an upgrade of the service from Norton Antivirus to Norton Internet Security to Norton 360. ● Explaining clearly the benefits of getting better Norton products. ● Assist customers on downloading and installing Norton program. ● Updating antivirus for Windows XP, Windows Vista, Windows 7 and 8. ● Upgrading data plans from T-mobile. ● Supporting customers with their billing, technical and financial concerns. ● Offer excellent and friendly customer service. ● Providing technical support such like how to fix the virus, spyware and malwares. ● Taking note of customer’s concerns and attach key words for systems developments. ● Keen to follow house rules and manages schedule in an environment that works in a graveyard shift. ● Maintain customer’s satisfaction with the service. ● Initiative and willingness to help the team anytime. Show less