Anthony Arena
Student Services Officer at Startek Australia- Claim this Profile
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Bio
Credentials
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Study Australia Industry Experience Projects Certificate
PracteraJul, 2021- Oct, 2024 -
Certificate IV in Hospitality
Complete Hospitality Training RTO #3722Mar, 2021- Oct, 2024 -
Accredited Barista
CBD College Pty LimitedJan, 2019- Oct, 2024 -
Responsible Service of Alcohol (RSA)
Victorian Commission for Gambling and Liquor RegulationSep, 2019- Oct, 2024
Experience
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Startek Australia
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Australia
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Information Technology & Services
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1 - 100 Employee
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Student Services Officer
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Nov 2021 - Present
Contracted to work at the Student Contact Centre for Victoria University where I handle current and future student enquiries through Phone, Live Chat and Email services. They include a variety of topics including course information, enrolments, admissions and fees. I have also been tasked with various Outbound call campaigns for current and future students. I was then promoted to a Subject Matter Expert (SME) position in which I provided advice to fellow agents who required assistance on how to handle students' inquiries. Show less
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Woolworths Supermarkets
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Australia
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Retail
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700 & Above Employee
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Crew Member
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Jun 2016 - Jun 2016
Completed Year 10 Work Experience. - Customer Service: Showed customers where to find products. - Managing stock and stacking shelves. - Data stripping, relabelling and keeping the store tidy. Completed Year 10 Work Experience. - Customer Service: Showed customers where to find products. - Managing stock and stacking shelves. - Data stripping, relabelling and keeping the store tidy.
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Education
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2019 - 2021
Victoria University
Bachelor of Business, Management & Innovation, Human Resource Management and Marketing -
2013 - 2018
Rosehill Secondary College
Year 7-12 VCE
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