Anthony Klopfer
Manager of Client Success/Support at DataServ- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Bio
Jenny Ledesma
I have worked with Anthony since I started with Solera since the beginning he was always a great mentor and leader. Anthony made it a priority to help everyone grow and always saw the potential in others. I saw him grow into management and he always pushed himself to learn new skills, Anthony is the type of person to be self driven and self motivated to be the best he can be. Anthony has always been very dependable and always puts his customers and employees first. I'm very grateful to have worked under him and continue to work aside him.
Brayden Smith
Working with, as well as reporting directly to Anthony, I have always been very impressed by his work ethic, knowledge and go-getter mentality. He stays cool, calm, collected and has a positive, optimistic energy. He was an engaged manager, always improving and pushing his team towards growth.
Jenny Ledesma
I have worked with Anthony since I started with Solera since the beginning he was always a great mentor and leader. Anthony made it a priority to help everyone grow and always saw the potential in others. I saw him grow into management and he always pushed himself to learn new skills, Anthony is the type of person to be self driven and self motivated to be the best he can be. Anthony has always been very dependable and always puts his customers and employees first. I'm very grateful to have worked under him and continue to work aside him.
Brayden Smith
Working with, as well as reporting directly to Anthony, I have always been very impressed by his work ethic, knowledge and go-getter mentality. He stays cool, calm, collected and has a positive, optimistic energy. He was an engaged manager, always improving and pushing his team towards growth.
Jenny Ledesma
I have worked with Anthony since I started with Solera since the beginning he was always a great mentor and leader. Anthony made it a priority to help everyone grow and always saw the potential in others. I saw him grow into management and he always pushed himself to learn new skills, Anthony is the type of person to be self driven and self motivated to be the best he can be. Anthony has always been very dependable and always puts his customers and employees first. I'm very grateful to have worked under him and continue to work aside him.
Brayden Smith
Working with, as well as reporting directly to Anthony, I have always been very impressed by his work ethic, knowledge and go-getter mentality. He stays cool, calm, collected and has a positive, optimistic energy. He was an engaged manager, always improving and pushing his team towards growth.
Jenny Ledesma
I have worked with Anthony since I started with Solera since the beginning he was always a great mentor and leader. Anthony made it a priority to help everyone grow and always saw the potential in others. I saw him grow into management and he always pushed himself to learn new skills, Anthony is the type of person to be self driven and self motivated to be the best he can be. Anthony has always been very dependable and always puts his customers and employees first. I'm very grateful to have worked under him and continue to work aside him.
Brayden Smith
Working with, as well as reporting directly to Anthony, I have always been very impressed by his work ethic, knowledge and go-getter mentality. He stays cool, calm, collected and has a positive, optimistic energy. He was an engaged manager, always improving and pushing his team towards growth.
Credentials
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Real Estate Agent
RealtypathJun, 2020- Nov, 2024
Experience
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DataServ
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United States
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Information Technology & Services
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1 - 100 Employee
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Manager of Client Success/Support
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Nov 2022 - Present
Directly manage a team of CSAMs Directly manage multiple tiered level support teams Drive client loyalty and satisfaction Coordinate client lifecycle plan from post-sales delivery/training through EBR contact renewal Establish KPI’s focused on additional client ARR and promoting high win rate of proposal opportunities Create and implement client product rollout plans Evaluate Client Health Scores Send CSAT and NPS via surveys to current clients Member of Senior Management team working with CEO, COO, and Director’s of DevOps/Legal/HR
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Solera, Inc.
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United States
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Information Technology & Services
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700 & Above Employee
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Director of Regional Accounts & Operations
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Apr 2022 - Nov 2022
Director of Regional Accounts for the Titling Business UnitDirectly manage a team of 10 Account Managers overseeing dealership client accountsManage daily operations between business unit and State DMV entities/Board organizations Implement project plans for future launch of better dealership consumer process within our softwareAnalyze technical state requirements for future enhancements and defectsReview detailed priority of tickets within JIRA coordinating directly with PM for enhanced customer data fixesRetain key customer accounts focusing on dealer optimization and NRR Analyze sales ops with focus on win of ACV75% travel visits/meetings/demos with current and potential clients
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Technical Support Manager
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Nov 2018 - May 2022
Manage and lead 2 Tech Support teams from key CRM Business Solutions Manage TechOps Engineering Team Create and Maintain Business SLA's/KPI's Manage SOP Documentation for Business Management Operations Build and Maintain professional relationships with external StakeholdersAnalyze System Software productivity for streamline performanceProvide Key Technical Analysis for future enhancement/story releases
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Technical Support Supervisor
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Dec 2017 - Nov 2018
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Technical Support Agent
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Oct 2016 - Dec 2017
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Education
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2021 - 2024
Utah Valley University
Bachelor's degree, Business Administration, Management and Operations -
2016 - 2021
Salt Lake Community College
Associate of Arts - AA, Business Administration and Management, General
Community
