Lead Systems Engineer

• Aug 2018 - Present

Systems Engineer

• Sep 2016 - Aug 2018

• Created a comprehensive PowerShell/PowerCLI script to collect key resiliency data from enterprise-wide ESXi/vCenter datacenters/clusters. Leveraged PHP to provide a searchable, filterable page to display current resiliency data.• Developed a collection of PowerShell scripts that interface with the CyberArk Enterprise Password Vault REST API for retrieving account passwords, storing locally-encrypted credentials, & presenting stored secure credentials to various systems via PowerShell.• Leveraged PowerShell to create an automated solution for gathering vital server information for owner identification. Process was used on multiple datacenters to identify thousands of unaligned servers as part of a due-diligence project for datacenter shutdown/migration.• Developed a fully automated reporting process for change management leveraging PowerShell/VBA. Reduced weekly processing time from hours to minutes.• Participated in regular administrative support functions including server break/fix, application of security updates, server reconfiguration for security & standards compliance, & root cause analysis for various Windows server issues.• Provided 24x7 Tier-3 Windows Server support with a team of 18 additional geographically-dispersed administrators in an environment comprised of approximately 16,000 servers in 12+ domains across multiple datacenters.

Systems Engineer

• May 2014 - Sep 2016

• Built a Microsoft Deployment Toolkit environment for deploying customized desktop & server images to multiple customers. Developed a technician front-end for deployments allowing selection of a customer & individualized imaging processes.• Implemented & maintained Exclaimer email signature standardization for multiple banking customers. This allowed the banks to present a unified, professional image across all lines of business & all branches.• Provided 24x7 server & desktop support to 200+ nationwide customers including monthly security patching, software installation/upgrades, security configuration/audits, desktop/server imaging, Cisco switch/router/ASA configuration, Exchange administration, & AD/GPO administration, and disaster recovery setup/exercises.• Administered multiple Citrix farms for banking clients including configuration & deployment of remote apps, remote access via Citrix Access Gateway/NetScaler, virtual desktops via XenDesktop, & virtual applications via XenApp• Managed BackupExec, Veeam Backup & Recovery, & Asigra backup solutions for multiple clients. • Utilized SCCM to deploy software packages, updates, & system images as well as run various inventory reports.

Senior Systems Administrator

• Sep 2013 - Apr 2014

• Implemented a unified ID badge system with integrated RF keys for secure access to 5 facilities including a private high school & a private elementary school. Instructed Facilities Management personnel on the usage, issuance, & management of the secure ID cards & system. This greatly increased facility security & provided parents/families with peace-of-mind.• Worked directly with local contractors to install & configure intercom & panic-button systems in all high school classrooms as well as develop emergency lockdown procedures & sending of automated SMS messages to parents.• Independently managed Microsoft Active Directory & Group Policy for separate church & school environments including multiple computer labs for elementary & high school students as well as high school engineering class student laptops.• Built & maintained a Microsoft Deployment Toolkit environment for imaging laptops for high school engineering students & student computer labs. • Installed & maintained Windows XP & Windows 7 workstations & MS Office suites on approximately 150 Windows & Mac OSX clients in a Microsoft Active Directory domain.

Systems Administrator

• Mar 2012 - Mar 2013

• Managed a team of 3 geographically dispersed administrators to create, manage, & push software packages to approximately 1,600 endpoints in a 20+ site environment spanning from California to Washington, DC & from Wisconsin to Florida. • Developed & implemented OS deployment best practices, processes & procedures for Tier-1 support personnel & trained key Tier-1 personnel in the new processes. This standardized deployments to new & existing laptops, decreasing the incidences of errors & omissions during deployments, saving time, & freeing Tier-1 personnel to work other issues as needed.• Implemented multiple deployment points throughout the network to alleviate network traffic spikes during monthly patch rollouts. This provided better network stability during patching as well as reduced deployment times for patches & images.• Independently managed the enterprise lab environment & provided test/troubleshoot services for existing, proposed, & new applications & configurations. Configured & maintained a separate lab MDT environment for quickly re-imaging approximately 15 unique hardware sets for the enterprise.

Systems Administrator

• Aug 2010 - Mar 2012

• Lead a team of 3 Windows administrators supporting approximately 1,500 users on multiple air-gapped networks of varying classifications including support of desktop applications & peripherals.• Rebuilt Microsoft Active Directory & rolled out a complete set of Group Policy Objects for multiple networks. This provided agency-wide compliance with government security standards resulting in drastically improved security audit results & fewer instances of classified data leakage. Additionally, management was provided with accurate server & client counts.• Brought approximately 2,000 Windows desktops into compliance with current security updates, resulting in further improved security audit results & praise from upper management.• Leveraged WSUS & Microsoft SMS to install & upgrade a consistent, current version of PowerShell across all agency servers. This provided the Windows Administrator team with a unified set of tools & commands with which to complete routine maintenance & updates as well as to remotely administer servers.• Managed McAfee ePO & Symantec Endpoint servers on multiple networks & ensured ongoing compliance with antivirus definitions & client configuration compliance.

Systems Administrator

• May 2008 - Jul 2010

• Managed a team of 3 technicians to install updated desktop hardware & deploy agency standard Windows desktop images.• Developed & implemented a complete agency-wide desktop imaging solution leveraging Microsoft Deployment Toolkit. Fully automated installation of 20+ core applications & customized the imaging process to selectively install applications based on department. This drastically reduced the time to create & deploy a Gold image from days under the older, manual process to a few minutes--saving hundreds of man hours over the course of a year. Received full government approval for mass implementation of the new imaging process agency-wide.• Leveraged Altiris Client Management Suite, Microsoft SMS, Active Directory & Group Policy to remotely administer 400+ HP blades & 2000+ HP thin clients as well as 4,000 HP desktops at multiple sites.• Administered Blackberry Enterprise Servers & provided user-level & server-side support in the enterprise environment with one other dedicated Blackberry administrator. Performed device & custom operating system testing for new Blackberry devices & peripherals including Bluetooth smartcard readers, headsets, & security software.