Anthony Bottoms
Customer Support Representative at OpenSpace- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
United States, US
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Bio
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Experience
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OpenSpace
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United States
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Software Development
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200 - 300 Employee
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Customer Support Representative
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Jun 2021 - Present
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Service Chat Support Specialist
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Aug 2015 - Jun 2021
• Connect and engage customers through live chat support for sales solutions and order escalations • Identify patterns, analyze issues and deliver on SLAs in a timely manner by providing customers with solutions for Apple devices and services • Utilize SaaS applications (MacOS/iOS/iPadOS/Apple retail ticketing systems) for data management, cloud migration and troubleshooting • Collaborate with cross-functional teams (Geniuses/Technicians/Visuals) to work on projects and customer issues concerning software, services and devices Show less
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Community
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