Chief Operating Officer

• Oct 2022 - Present

Director of Talent Delivery

• Jan 2021 - Sep 2022

*Built and lead Andela’s Talent Delivery function (40-person team) responsible for driving value to our primary clients - marketplace talent and our secondary clients: SMB and Enterprise Clients.*Started this role responsible for Andela's under-performing startup segment and transformed this segment by proactively addressing client concerns, increasing client touchpoints and reducing resolution time leading to 102% net retention ( against a seven-year historical 94% average)* My role was expanded in August 2021, to own the delivery success for all Andela talent supporting our SMB and Enterprise clients*Designed and implemented our delivery strategy to delight our talent (1600+) and clients' (400+) marketplace users resulting in a less than 4% (avg) quarterly revenue churn rate *Designed and implemented the team’s internal operating framework including an internal onboarding plan, playbooks, rewards frameworks, data collation/reporting and metrics ensuring operational excellence within the team* United our SMB and Enterprise delivery teams, standardizing operating procedures to improve both talent and client experience Show less

Head of Global Operations

• Oct 2020 - Jan 2021

* Led a global 20-person team of operational business partners responsible for maintaining our global business operations in the US and Africa as we responded to the COVID pandemic and transitioned to a fully-remote operating model *Closed out Andela’s transition to a full-remote organization by completing asset disposal and developing a bring your own device strategy to support our remote philosophy *United multiple disparate teams into a single global organization accountable for process reengineering, automation, documentation, and other programs thus ensuring zero revenue loss due to business operation and improving operational efficiency, since transitioning to a fully remote operating model Show less

Director of Global Operations

• Jun 2017 - Sep 2020

*Scaled a 5-person operations team to 20 person operations team to support Andela's growth needs (250 people to 1000+ people in two years), accountable for process automation, cost optimizations and business continuity as we scaled the business.*Transitioned Andela operations from a decentralized operating structure to a centralized operating structure thus providing a unified experience for clients and leading to significant cost savings*Came into a data-rich environment and used this to make strategic decisions to optimize our resources (real estate, operating spend, tech investments) and improve our processes (reduced lead times, quicker response times etc.) enabling Andela to scale more efficiently *Led optimization strategies within procurement and real estate management achieving 10% cost savings in our Africa locations *Coached and mentored managers and individual contributors within my team to support individual career growth and retain high performers during a period of job insecurity *Led our expansion efforts in Rwanda and delivered a fully functional office in three months Show less

Chief Strategy and Business Development Officer

• Oct 2012 - Jun 2017

*Led business development and FP&A team; responsible for growing our market share while managing our revenue and expenses. In this role, I *Identified opportunities and developed a business expansion strategy to penetrate the agricultural and petroleum sectors, successfully securing projects worth $3.5million. *Implemented a new pricing structure, improving our gross margin on costly projects and discounts to customers with high long-term value improving project profitability by 15%. *Created new payment guidelines for customers reducing our collection time from three months after award to two weeks after contract award thereby reducing collection time by 30%. Show less

Regional Sales and Marketing Manager- Africa and Middle East

• Mar 2010 - Jul 2012

*Led and managed SCAFCO’s dealer network in these regions *Led the marketing team at SCAFCO, responsible for our creative teams and marketing analytics team, our role was to provide the business with information on brand positioning and perception

Production Analyst

• Dec 2009 - Mar 2010

*Implemented strategies to boost plant production during a period of business slow down.*Conducted time studies to identify products with high production costs, results led to a change in pricing and bundling strategy.

Financial Analyst

• Jul 2009 - Dec 2009

*Streamlined our delinquency notification process streamlining a three-week process to a five-day process by leveraging technology