Experience

Clarien Bank Limited

• Bermuda
• Financial Services
• 100 - 200 Employee

• Business Analyst

  • Jan 2023 - Present

  Support of Clarien Bank banking units with particular focus on activities and initiatives that support and drive improvements in performance achievement, decision making and the client experience. • Assist with creating performance and ad-hoc reporting for Banking (i.e. Personal, Mass Affluent, Commercial, Lending, Asset Remediation). • Assist in development of recommendations and plans for projects and business process, client service and product improvements based on… Show more Support of Clarien Bank banking units with particular focus on activities and initiatives that support and drive improvements in performance achievement, decision making and the client experience. • Assist with creating performance and ad-hoc reporting for Banking (i.e. Personal, Mass Affluent, Commercial, Lending, Asset Remediation). • Assist in development of recommendations and plans for projects and business process, client service and product improvements based on research, analysis and consideration of stakeholder viewpoints. • Act as a liaison between the business, Product Management and IT, utilizing technology to maximize efficiencies and ultimately the client experience. • Support projects and operational activity by requesting contributions from colleagues as appropriate; following up on results; following up on meeting action items as required. • Assist with project and performance reporting responsibilities to ensure deliverables and objectives are met while liaising with and following up with colleagues of all levels. Show less



Digicel Group

• Jamaica
• Telecommunications
• 700 & Above Employee

• Business Intellingence Manager

  • Apr 2018 - Dec 2022

  Bermuda My responsibilities have included to date: • Analyzing, modify and creating KPI for the business • Firstline of contact for all KPI and revenue issues and resolutions • Analyzing revenue lines and ensuring correct routing of revenue for KPI and billing purposes • Creating KPIs for business to enable effective and efficient monitoring of the business • Working directly with senior management teams for all lines of business • Assist in the design of products and services… Show more My responsibilities have included to date: • Analyzing, modify and creating KPI for the business • Firstline of contact for all KPI and revenue issues and resolutions • Analyzing revenue lines and ensuring correct routing of revenue for KPI and billing purposes • Creating KPIs for business to enable effective and efficient monitoring of the business • Working directly with senior management teams for all lines of business • Assist in the design of products and services especially related to developing pricing models and forecasts • Produce and address all ad hoc data report and MIS requests • Streamline, improve and document process that will enhance the business • Research process improvement based on business directives to ensure the collection and recording of all revenues • Work with vendors to ensure correct use of ERP system and most effective utilization of system in accordance with business strategy. • Responsible for all reporting request, investigation, testing and utilization

• Consumer Support Executive

  • Dec 2017 - Mar 2018

  Bermuda My responsibilities included: • Analyzing current data, and working with developers to extract correct information from billing systems • Develop KPI reporting systems an d participate internal review meetings to validate data models for business to enable effective and efficient monitoring of the business • Working with senior management teams to create and compile budget files



Sun Life Financial

• Canada
• Investment Banking

• Research Analyst, Contract Worker

  • Feb 2017 - Dec 2017

  Bermuda • Researching corporate vehicles and entity documentation • Assisting in Customer Due Diligence (CDD) Project • Researching structures and creating Schematic Charts • Analyzing current data, and working with stakeholders to ensure the data captured can be utilized efficiently • Extracting relevant CDD information from both FACTA and CRS Self Certification.



Bermuda Electric Light Company Limited

• Bermuda
• Utilities
• 100 - 200 Employee

• Business Process Modeler

  • Aug 2015 - Jun 2016

  Internal Audit & Process Improvement My responsibilities include: • Modelling business processes by analysing, validating, verifying and managing existing and new project business processes. • Documenting current process, procedures and work instructions • Analyzing, reporting any policy and process inefficiencies, and recommending improvements. • Working with diverse teams at both operational and managerial levels • Aligning processes with Corporate strategies



Bermuda Housing Corporation

• Bermuda
• Real Estate
• 1 - 100 Employee

• Temporary Additional Information Systems Officer

  • Oct 2014 - May 2015

  IAS Park Building (East Entrance), 44 Church Street | Hamilton HM 12, Bermuda The Duties and responsibilities were to assist with • ensuring the efficiency and effectiveness of the MRI, Property Management System • Maintenance of all systems used by the Corporation. • Ensuring that staff were provided accurate Financial and Operational information • Assisting management and staff to effectively carry out their responsibilities in fulfilment of the Mandate of the Bermuda Housing Corporation. While at the Bermuda Housing Corporation I obtained Microsoft… Show more The Duties and responsibilities were to assist with • ensuring the efficiency and effectiveness of the MRI, Property Management System • Maintenance of all systems used by the Corporation. • Ensuring that staff were provided accurate Financial and Operational information • Assisting management and staff to effectively carry out their responsibilities in fulfilment of the Mandate of the Bermuda Housing Corporation. While at the Bermuda Housing Corporation I obtained Microsoft Certified Solutions Associate - SQL 2012 and Microsoft Technical Associate – SQL. Show less



The Government of Bermuda

• Bermuda
• Government Administration
• 700 & Above Employee

• Business Analyst

  • Sep 2009 - Mar 2013

  Department of eGovernment Duties during the period of secondment include but are not limited to: • Developing Functional requirements • Project Management • Business Process Mapping • Numerical Analysis of Customer Insight Data • Chairing Project meetings • Managing and delivering cost effective solutions to business problems • Gaining user and department buy-in and confidences in Process and Customer improvement initiatives

• Technical Accounting Assistant

  • Dec 2003 - Aug 2009

  Accountant Generals Department • Maintenance, testing, security and supporting of Governments ERP system (JD Edwards) • Responsible for general computer maintenance which includes; critical updates, cleaning removing non-government standard software. • Responsible for tracking and purchasing computers, photocopiers and other physical inventory and software • Maintenance of POS system • Maintaining Security of Internet Banking • Responsible for trouble shooting and installing ancillary systems that… Show more • Maintenance, testing, security and supporting of Governments ERP system (JD Edwards) • Responsible for general computer maintenance which includes; critical updates, cleaning removing non-government standard software. • Responsible for tracking and purchasing computers, photocopiers and other physical inventory and software • Maintenance of POS system • Maintaining Security of Internet Banking • Responsible for trouble shooting and installing ancillary systems that interface with JD Edwards • Direct Supervision of the Help Desk Technician and support staff • Primary liaison between ITO and ACG technical staff • Primary liaison between department and vendors



Department of Correction Bermuda

• Computer Teacher

  • Sep 2003 - Jun 2007

  Prision Teach inmates Microsoft Office, Upgraded machines to office XP, teach introduction to computers and computer basics



Bank of Bermuda

• United States
• Banking

• Client Access Administrator

  • 2001 - 2003

  Daily Support of the electronic services exchanged between the bank and its clients, Developed automated services (such as Automated Trade Uploads, access Databases for one step statements ect.) as required for bank clients, Documenting procedures and related workflow, training staff as needed. Ensure software upgrades are released on timely bases, overseeing and troubleshooting the implementation of new software and require “helpdesk services as required.



Bermuda Microsystems

• Bermuda
• IT Services and IT Consulting
• 1 - 100 Employee

• Training Coordinator

  • 2000 - 2001

  Coordinator Duties: Schedule and arrange travel for overseas trainers, liase with clients regarding training schedule, determine training need for clients, gather information for proposals, order courseware, administer test for VUE and MOUS exams Technician Duties: Setting up LANs, installing software and servers for technical classes, setting up Active Directories, configuring DHCPs and TCP\IP protocols, installing PC components, configuring and working on hard drives, creating… Show more Coordinator Duties: Schedule and arrange travel for overseas trainers, liase with clients regarding training schedule, determine training need for clients, gather information for proposals, order courseware, administer test for VUE and MOUS exams Technician Duties: Setting up LANs, installing software and servers for technical classes, setting up Active Directories, configuring DHCPs and TCP\IP protocols, installing PC components, configuring and working on hard drives, creating and installing ghosts, Access database consulting/ troubleshooting and technical troubleshooting, Trainer Duties: Trained introduction through advanced level classes in Microsoft Office 2000 Suite including Microsoft Project 2000, Microsoft Publisher 2000. Show less



Bermuda Government

• Bermuda
• Government Administration
• 700 & Above Employee

• Statistical Officer 11

  • 1995 - 2000

  Collect and compile data, generate statistical reports, run and analyze projections, answer requests, collected data, designed and published the 1999 Facts and Figures, designed and implemented the database for the 2000 Census of Population and Housing for the Census Office, designed the database for imputing Form 98, designed and produced certificates for the 1995 Parliamentary Survey.