Experience

Inserso Corporation

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Network Support Technician

  • Apr 2022 - Present

• Service Desk Analyst

  • Jun 2021 - Apr 2022

  Answer phones, chat, and/or email and create tickets, using ServiceNow, to help resolve/track user issues. Offer first line of customer support and provide information that may be found in Knowledgebase and/or manuals. Cooperating and supporting colleagues. Analyzing information and evaluating results to choose the best solution to solve issues. Resolve technical issues within the policies and guidelines provided. Follow the knowledge base and priority matrix for issue resolution. Remote diagnostics and troubleshooting client workstations. Respond to general inquiries and non-technical questions. Providing prompt and courteous customer service. Troubleshoot and resolve incidents and problems. Provide website navigation assistance. Show less



Mayo Clinic Arizona

• United States
• Medical Practices
• 100 - 200 Employee

• Desk Operations Specialist

  • Nov 2020 - May 2021

  Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials.



Grand Canyon University

• United States
• Higher Education
• 700 & Above Employee

• Help Desk Analyst

  • Apr 2017 - Dec 2020

  Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues, and equipment. Educate staff on proper use of hardware and software. Perform upgrades and maintenance on systems to ensure optimal performance, track, and route them appropriately. Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues, and equipment. Educate staff on proper use of hardware and software. Perform upgrades and maintenance on systems to ensure optimal performance, track, and route them appropriately.



Vitalant

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Desk Associate

  • Apr 2020 - May 2020

  Supports a variety of computer hardware and peripherals including desktops, laptops, thin clients, tablets, hand-held scanners, signature pads, cameras, laser printers, Zebra printers, scientific balances, Kronos time clocks and wireless access points. Provides end-user support of Android and iPhone including MDM registration and troubleshooting requests. Supports a variety of computer hardware and peripherals including desktops, laptops, thin clients, tablets, hand-held scanners, signature pads, cameras, laser printers, Zebra printers, scientific balances, Kronos time clocks and wireless access points. Provides end-user support of Android and iPhone including MDM registration and troubleshooting requests.