Experience

DeKalb County Board Of Health

• Mobile Health Unit Driver Supervisor/ Supervise Drivers.

  • Jun 2023 - Present

  Decatur, Georgia, United States DeKalb County Board Of Health works to protect, promote, and improve the health of those who work live, and play in the DeKalb County Transporting supplies, materials, and medication to an assigned geographical area, and traveling using mobile health units. Key Accomplishments: • Supervises drivers, including prioritizing and assigning tasks, evaluating driver performance, ensuring drivers are trained and follow policies and procedures, and making recommendations on hiring… Show more DeKalb County Board Of Health works to protect, promote, and improve the health of those who work live, and play in the DeKalb County Transporting supplies, materials, and medication to an assigned geographical area, and traveling using mobile health units. Key Accomplishments: • Supervises drivers, including prioritizing and assigning tasks, evaluating driver performance, ensuring drivers are trained and follow policies and procedures, and making recommendations on hiring, disciplinary, and termination actions. • Provide support to drivers regarding mobile unit operations, driver performance, training, rules, regulations, and policies. • Provide backup support for the mobile unit driver when needed and assume all the driver's roles and responsibilities when a driver is needed. • Setting up and training all new drivers, retraining existing drivers, and ensuring that drivers check off for skills training and approval. • Monitoring policies and procedures • Monitors safety standards to ensure conformance with regulations, policies, and requirements. • Ensures MHU is mechanically sound and adequately fueled and ensures that drivers complete pre- and post-inspections before and after each use and promptly report any problems with the condition of the unit. • Adheres to policies and procedures, including patient safety and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards. • Administrative/Communication • Serves as a liaison to Internal Services and handles after-hour emergency driver issues. • Performs a wide variety of clerical and administrative duties, including completing the necessary paperwork, and inventory verification of supplies and materials. • iWork closely with staff at partner sites and other community-based organizations to engage with residents to promote interest and access to services offered on the MHU. Show less



Behavioral Health Link

• Emergency Crisis Dispatcher

  • Aug 2021 - Present

  Atlanta, Georgia, United States The mobile crisis dispatcher is the first person to gather clues and cues about an emergency. Gathering a lot of high-quality, vitally important information can help first responders form an early understanding of what they will be facing upon arrival at the emergency scene. Key Accomplishments: • Mission/Role: Serve as a centralized point of contact and liaison between GCAL and BMCRS. Alert BMCRS to new dispatches. • Act as point of contact for assigned BMCRS Regions to be notified of… Show more The mobile crisis dispatcher is the first person to gather clues and cues about an emergency. Gathering a lot of high-quality, vitally important information can help first responders form an early understanding of what they will be facing upon arrival at the emergency scene. Key Accomplishments: • Mission/Role: Serve as a centralized point of contact and liaison between GCAL and BMCRS. Alert BMCRS to new dispatches. • Act as point of contact for assigned BMCRS Regions to be notified of new BMCRS dispatches. • Accept dispatch and designate specific staff based on individual presentation and nearest and available team members to the location. • Alert team leadership in case of a delay in response time or in case of dispatching uncertainty. • Track all status times for team members to support heightened safety awareness. • Alert team leadership in case of excessive status times (i.e., transit, assess, linkage), or dispatches that appear incomplete. • Respond to communications from GCAL promptly as required. • Utilize multiple communication methods to support rapid communication. • Maintain and complete required training; attend mandatory meetings. Avaya phone system. Show less



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Courier

  • Aug 2019 - Aug 2022

  Marietta, Georgia, United States Couriers are our front-line representatives to our clients. They are responsible for the pickup and delivery of medical specimens from clients along a specific route. Their professionalism, courtesy, and customer service skills along with excellent driving ability are essential to our ability to service our clients every day. Key Accomplishments: Drive a commercial vehicle throughout the shift on various roads and in varying weather conditions. Safely transport lab specimens… Show more Couriers are our front-line representatives to our clients. They are responsible for the pickup and delivery of medical specimens from clients along a specific route. Their professionalism, courtesy, and customer service skills along with excellent driving ability are essential to our ability to service our clients every day. Key Accomplishments: Drive a commercial vehicle throughout the shift on various roads and in varying weather conditions. Safely transport lab specimens, medical records, hospital supplies, interoffice mail, and related material promptly Demonstrate safe and courteous driving behavior. Operate a hand-held scanning device to accurately track items through the transportation cycle. Strictly observe operating policies, procedures, and service schedules Present a professional image to clients and the public through appearance and interaction. Conduct pre/post-trip vehicle inspections and maintain a clean, neat, and orderly vehicle.

• Package Handler/Shuttle Driver

  • Jun 2018 - Aug 2022

  Marietta, Georgia, United States Operate of Company Vehicles. Provides Courteous And Efficient Delivery And Pick-Up Of Packages. Checks Shipments For Conformance To FedEx Features Of Service And Provides Related Customer Service Functions. Key Accomplishments: Delivering a wide variety of packages to customers and business address Follow route and time schedule. Load, unload, prepare, inspect and operate delivery vehicle. Ask for feedback from customers about services and resolve customer complaints… Show more Operate of Company Vehicles. Provides Courteous And Efficient Delivery And Pick-Up Of Packages. Checks Shipments For Conformance To FedEx Features Of Service And Provides Related Customer Service Functions. Key Accomplishments: Delivering a wide variety of packages to customers and business address Follow route and time schedule. Load, unload, prepare, inspect and operate delivery vehicle. Ask for feedback from customers about services and resolve customer complaints. Complete daily delivery logs and reports. Follow DOT regulations and safety standards. Skills Used Route Sales, Route Delivery Loading and unloading product, Operating assign truck 26000 lbs. or 34000lb s Medical card



UPS

• Ramp Supervisor

  • Jun 2022 - Jul 2022

  Air Ramp Supervisor monitors safety compliance, audit requirements, and inbound and outbound operations at the gateway. Develops a training plan for employees to ensure employee certifications are current. Supervises others within the department. Train and supervise daily activities of ramp agents and clerks to ensure that all assigned duties are accomplished safely and timely. Working in ramp environment/inclement weather events.



BioReference Laboratories

• Courier

  • Mar 2020 - Apr 2021

  Conyers, Georgia, United States Couriers are our front-line representatives to our clients. They are responsible for the pickup and delivery of medical specimens from clients along a specific route. Their professionalism, courtesy, and customer service skills along with excellent driving ability are essential to our ability to service our clients every day. Key Accomplishments: Drive a commercial vehicle throughout the shift on various roads and in varying weather conditions. Safely transport lab specimens… Show more Couriers are our front-line representatives to our clients. They are responsible for the pickup and delivery of medical specimens from clients along a specific route. Their professionalism, courtesy, and customer service skills along with excellent driving ability are essential to our ability to service our clients every day. Key Accomplishments: Drive a commercial vehicle throughout the shift on various roads and in varying weather conditions. Safely transport lab specimens, medical records, hospital supplies, interoffice mail, and related material promptly Demonstrate safe and courteous driving behavior. Operate a hand-held scanning device to accurately track items through the transportation cycle. Strictly observe operating policies, procedures, and service schedules Present a professional image to clients and the public through appearance and interaction. Conduct pre/post-trip vehicle inspections and maintain a clean, neat, and orderly vehicle. Show less



Getaround

• Car Field Specialist

  • Mar 2019 - Aug 2019

  Atlanta Metropolitan Area Thousands of car owners entrust Getaround to safely rent out their cars to friends, colleagues, neighbors, and even strangers. As a Getaround Field Specialist, you will help us jockey cars around the city to/from vendors and home locations to ensure cars are in great shape to be shared. You’ll also play a role in keeping cars active on the platform by jumping dead batteries, changing tires, taking awesome photos, cleaning cars, etc. Key Accomplishments: Walking or commuting to pick-up… Show more Thousands of car owners entrust Getaround to safely rent out their cars to friends, colleagues, neighbors, and even strangers. As a Getaround Field Specialist, you will help us jockey cars around the city to/from vendors and home locations to ensure cars are in great shape to be shared. You’ll also play a role in keeping cars active on the platform by jumping dead batteries, changing tires, taking awesome photos, cleaning cars, etc. Key Accomplishments: Walking or commuting to pick-up cars all over the city Driving cars of all makes and models to/from vendors and home location Keeping cars active on the platform by jumping dead batteries, changing tires, taking listing photos, cleaning cars, etc Valeting and processing about 5 to 10 cars per day Show less



Itamar Medical

• Operations Analyst Clinical Software Technical Support

  • May 2017 - Jun 2018

  Atlanta, Georgia, United States The Clinical Software Technical Support Specialist II is responsible for: Providing direct technical phone support for Itamar Medical Inc Sleep Apnea software and devices and hardware components. Key Accomplishments: Repairing WatchPat 200 devices as well as Endo-PAT equipment’s. Troubleshooting of medical watch pat equipment and computer software equipment along with associated software and computers Front line monitoring, support, diagnosis, resolution and… Show more The Clinical Software Technical Support Specialist II is responsible for: Providing direct technical phone support for Itamar Medical Inc Sleep Apnea software and devices and hardware components. Key Accomplishments: Repairing WatchPat 200 devices as well as Endo-PAT equipment’s. Troubleshooting of medical watch pat equipment and computer software equipment along with associated software and computers Front line monitoring, support, diagnosis, resolution and coordination Experience working with CRM systems such as Salesforce. This role is also responsible for offering first line clinical support to our end users in support of our equipment, testing electronic lab and QA tasks. Providing educational tutorial on web base product CloudPat web base. Operations provide front line monitoring, support, diagnosis, resolution and coordination sales team and specialized support groups. Utilize several network monitoring tools to ensure the viability of the client’s network, while responding to a variety of hardware and software issues. Show less



PSA Airlines, Inc.

• United States
• Airlines and Aviation
• 700 & Above Employee

• Senior Sole Lead Flight Attendant

  • Oct 2016 - Nov 2017

  Washington, District of Columbia, United States My responsibilities also include ensuring the safety of our customers in compliance with all Federal Aviation Regulations. Provide leadership by responding to a variety of emergency and non-emergency situations given the best customer service to our passenger. Key Accomplishments: Explained the use of safety equipment and answered passengers' questions. Supervised unaccompanied minors during flights. Relayed updates and information to passengers in a friendly and timely… Show more My responsibilities also include ensuring the safety of our customers in compliance with all Federal Aviation Regulations. Provide leadership by responding to a variety of emergency and non-emergency situations given the best customer service to our passenger. Key Accomplishments: Explained the use of safety equipment and answered passengers' questions. Supervised unaccompanied minors during flights. Relayed updates and information to passengers in a friendly and timely manner. Maintained a friendly, positive attitude when dealing with distressed passengers. Administered first aid to passengers in distress. Briefed passengers according to company and FAA requirements. Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard. Ensured the passengers needs and expectations were met throughout the flight. Determined special assistance needs of passengers. Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual. Walked aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings. Remained current and qualified in assigned aircraft.

• Senior Lead Flight Attendant

  • Oct 2016 - Nov 2016

  Cincinnati, Ohio, United States My responsibilities also include ensuring the safety of our customers in compliance with all Federal Aviation Regulations. Provide leadership by responding to a variety of emergency and non-emergency situations given the best customer service to our passenger. Key Accomplishments: Ensure the safety and comfort of our passengers while providing exceptional customer service. Participate in preflight briefings and in-flight responsibilities. Provide assistance lifting and stowing… Show more My responsibilities also include ensuring the safety of our customers in compliance with all Federal Aviation Regulations. Provide leadership by responding to a variety of emergency and non-emergency situations given the best customer service to our passenger. Key Accomplishments: Ensure the safety and comfort of our passengers while providing exceptional customer service. Participate in preflight briefings and in-flight responsibilities. Provide assistance lifting and stowing luggage. Demonstrate the use of safety and emergency equipment and ensure safety requirements are met. Prepare, serve and sell beverages (including alcohol) and meals (which may include beef, pork, seafood, peanuts, etc.). Answer questions and assist passengers when necessary, particularly those with special needs. Comfort and reassure passengers' during the flight when an aircraft experiences delays or hits turbulence. Administer and coordinate emergency procedures or provide emergency care when needed. Respond to and provide clear and accurate directions (verbally or non-verbally) to passengers in the event of an emergency.



Air Wisconsin Airlines

• Senior Lead Flight Attendant

  • Jun 2016 - Oct 2016

  Washington, District of Columbia, United States My responsibilities also include ensuring the safety of our customers in compliance with all Federal Aviation Regulations Key Accomplishments: As the sole Flight Attendant on each aircraft, the following responsibilities must be met. Conduct pre-flight safety checks of cabin area In routine situations, ensure that passengers are seated, and carry-on baggage is stored properly; advise passengers and confirm compliance with safety regulations and Procedures During unusual… Show more My responsibilities also include ensuring the safety of our customers in compliance with all Federal Aviation Regulations Key Accomplishments: As the sole Flight Attendant on each aircraft, the following responsibilities must be met. Conduct pre-flight safety checks of cabin area In routine situations, ensure that passengers are seated, and carry-on baggage is stored properly; advise passengers and confirm compliance with safety regulations and Procedures During unusual conditions (such as decompression, turbulence, mechanical malfunction, medical emergencies, or unlawful acts by passengers) act to maximize the Safety of passengers and crew Perform a variety of services conducive to the safety & comfort of passengers aboard our aircraft. Provide excellent customer service by ensuring a welcoming environment to passengers and professionally addressing customer requests. Market and sell products during flights. Follow established guidelines to provide for the safety of passengers and handle inflight emergencies and security in accordance with standard emergency procedures. Handle a wide variety of situations while in continuous contact with the public Work independently or as part of a team without supervision Ensure the safety and comfort of our customers Provide leadership by responding to a variety of emergency and non-emergency situations Work in climates and locations across the country and work variable shifts Customer Orientation, Professionalism, Dependability, Adaptability, Sales Ability Show less