Anteneh Gebremichael

Salesforce Administrator | Consultant at Blackforce.ca (Salesforce Training & Recruitment)
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Contact Information
us****@****om
(386) 825-5501
Location
CA

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Credentials

  • Salesforce Certified Platform App Builder Certification
    Salesforce
    May, 2022
    - Nov, 2024
  • Salesforce Certified Service Cloud Consultant
    Salesforce
    Apr, 2022
    - Nov, 2024
  • Service cloud specialist
    Salesforce Trailhead Superbadges
    Apr, 2022
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Dec, 2021
    - Nov, 2024
  • Basics of Project Managment
    International Business Management Institute (IBMI)
    Nov, 2020
    - Nov, 2024
  • Amazon Web Services Cloud Practitioner
    Amazon Web Services (AWS)
    May, 2021
    - Nov, 2024

Experience

  • BlackForce
    • Canada
    • Information Technology & Services
    • 1 - 100 Employee
    • Salesforce Administrator | Consultant
      • Jun 2021 - Present

      Project: - Design Customer facing community portal to manage new Salesforce Clients • Designed a Billing System Application to Automate Daily Transactions for a Telecom. • Developed Custom Objects, Complex Models, Formulas, Workflow Rules, Process Builder and Validations to create and segmented email campaign management systems for Leads and Existing Customer based. • Developed automation processes to dynamically transmit and store client data from an external system into the Salesforce platform. Including, Mass Transfer Large Legacy Data into the Salesforce Org using in-built Salesforce tools such as Data Import wizard. • Built Dynamic Reports and Custom Dashboards for the Client including Managing Apps, Roles, Profiles and Control Users Visibility within the Salesforce Application. Technology Stack: Salesforce (Sales Cloud, Service Cloud), Salesforce Lightning Experience, Data Import Wizard, Flows, Process Builder, Workflow Rules.

  • Sanxpros Corp
    • Dallas, Texas, United States
    • Salesforce Administrator
      • Feb 2020 - May 2021

      • Migrated 3 business units onto the shared global Salesforce platform, saving the company $20,000 annually on legacy platforms. • Implemented Cases and onboarded support team, leading to several improved KPIs including improving first call resolution rate by 15% and agent satisfaction by 25%. • Designed and implemented a new lead scoring process, improving conversion rate by 20%. • Improved user adoption by 30% via a program of platform enhancements, including branding, custom apps, and standardized reports and dashboards. • Implemented Marketing Cloud, automating repetitive tasks and increasing automation, saving each marketing user at least 1 hour of manual data entry per day. • Managing support tickets using Cases, improved case resolution time by 10%. • Developed reports, dashboards, and processes to continuously monitor data quality and integrity, reducing duplicate accounts by 20%. • Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows. • Performed QA testing after Critical Updates to transition customer data smoothly to retain the performance and usability of Salesforce. • Trained sales reps on CPQ, creating efficiencies that made the sales process 24% faster. • Integrated Marketo, Oracle EBS, Drupal, Netsuite, and other cloud-based tools to statistics business needs. • Assisted senior sales managers with building custom reports, orders, and invoices

Education

  • University of Gondar
    Master of Arts - MA, Business Administration
    2012 - 2014
  • University of Gondar
    Bachelor of Science - BS, Business Administration and Management, General
    2006 - 2008
  • Trailhead by Salesforce
    2021 -

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