Antavius Thompson
Cyber Security Engineer at EARLY CARE AND LEARNING, GEORGIA DEPARTMENT OF- Claim this Profile
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English Native or bilingual proficiency
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Bio
Mary Sims
Antavius is the model employee. He's detailed oriented, self motivated an well as a team player. Among Antavius many talents, he is also a great project leader.
Mary Sims
Antavius is the model employee. He's detailed oriented, self motivated an well as a team player. Among Antavius many talents, he is also a great project leader.
Mary Sims
Antavius is the model employee. He's detailed oriented, self motivated an well as a team player. Among Antavius many talents, he is also a great project leader.
Mary Sims
Antavius is the model employee. He's detailed oriented, self motivated an well as a team player. Among Antavius many talents, he is also a great project leader.
Credentials
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A+ Certification
CompTIAJun, 2011- Nov, 2024
Experience
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EARLY CARE AND LEARNING, GEORGIA DEPARTMENT OF
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United States
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1 - 100 Employee
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Cyber Security Engineer
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Aug 2020 - Present
Masterminded the process of delivering outstanding security oversight in facilitating client and server system hardening in compliance with regulatory standards, policies, and procedures. • Recommended the acquisition of Security tools to improve the overall security posture and assisted leadership in deciding by giving technical presentations. • Assisted in transitioning the customer’s on-prem infrastructure to Microsoft Azure cloud while maintaining the integrity and security of sensitive data. • Collaborated with the team in creating a continuous Endpoint Patching process using SCCM to remediate detected vulnerabilities from Microsoft Defender ATP, Qualys, and RetinaCS. • Reduced operational overhead and alert fatigue by 30% by integrating different security tools to Azure Sentinel SIEM to create a single pane of glass for all security alerts. • Achieved 100% compliance in Endpoint Protection by keeping endpoint security tools up to date with the latest security patches and definitions. • Adhered to NIST 800-53, DISA, and CSF standards in developing Information security policies for the organization. • Exceeded corporate expectations in configuring policies for Endpoint security tools, data loss prevention, encryption, Azure Sentinel SIEM for the organization. • Remediated VDI CPU overhead issues by 50% by fine-tuning Endpoint security policies. • Leveraged technical expertise in identifying, remediating, and documenting all security incidents received from SIEM and Endpoint management tools. • Investigated and remediated data exfiltration alerts from DLP tools such as McAfee DLP and Microsoft CASB while maintaining SLA. • Collaborated with the CISO and cybersecurity attorney in creating a Security Training program and oversaw user training on ransomware, social engineering, phishing, vishing, and malware. • Trained and guided the support staff members on IT security to improve their skillset and reduce the security-related ticket response time by 20%. Show less
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Source of Solutions
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Athens, Georgia, United States
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Information Technology Business Consultant
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Jan 2015 - Present
Responsible for creating new user accounts, modifying permissions for existing user accounts, and deleting terminated user accounts in Office 365. Fields support calls and tickets using FreshDesk ticketing system. Responsible for monitoring email, voice mail, assigning trouble tickets and other duties as necessary Provides weekly onsite software and hardware support for the City of Lithonia City Hall and police department. Provide daily technical support by assisting end-users with telephone and voicemail questions and concerns. Perform monthly administration and scans of computers with Windows Defender. Use troubleshooting methods and tools to resolve system issues. Includes meeting with end-users, working with other staff and vendor personnel (as needed) to provide resolution to the end-user. Responsible for creating and developing IT policies and procedures for the City of Lithonia to improve process flow Monitor the flow of trouble tickets and facilitated resolutions for open issues Demonstrate and exercise independent decision-making abilities in investigating and resolving complex problems, using creative methods as needed to accomplish goals Train new employees to ensure familiarity with various functions, duties, manuals, and personnel to minimize interruptions to the end-users. Show less
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Emerging 100 of Atlanta
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United States
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Civic and Social Organizations
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Member
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Dec 2019 - Present
The Emerging 100 of Atlanta is the official young professional auxiliary of the 100 Black Men of Atlanta, Inc. We are comprised of high-achieving young men, aged 25-35, committed to the academic and vocational success of our youth at B.E.S.T. Academy High School and the Collegiate 100, while serving the Atlanta community as a whole. Our members represent an array of professions and are leaders in their respective fields. The Emerging 100 members include attorneys, educators, technology experts, brand and marketing mavens, clergymen, educators and nonprofit leaders, finance gurus, and more. Show less
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Centers for Disease Control and Prevention
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United States
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Government Administration
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700 & Above Employee
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IT Specialist
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Mar 2020 - Sep 2020
• Responsible for providing support by troubleshooting highly complex technical problems using (Skype for Business, OneDrive, SharePoint, Outlook, Shared Mailboxes, Intune, MFA, Print Server, NetScaler, and Zoom) to over 16,000 CDC employees. • Managed and supported over 10,050 employee devices (Corporate and Personal) using Microsoft Endpoint Manager through the Azure Portal. • Documented customer issues and troubleshooting steps in HP Service Manager ticketing system. • Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner. • Met SLAs in a high-volume phone support environment. • Utilize solid MS Office 2016 application experience to troubleshoot customer issues. • Perform network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory Users and Computers. • Support the ITIL framework of the organization by effectively communicating, adhering to policies/procedures, and focusing on continual improvement (quality of service and actively listening/learning). Show less
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DeKalb Medical
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United States
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Hospitals and Health Care
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700 & Above Employee
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IT Security Auditor
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Mar 2014 - Sep 2017
• Developed information security audit plans and programs.• Performed specific audit procedures and prepared work papers documenting the audit procedures performed.• Evaluated the adequacy and effectiveness of internal controls related to information security to ensure that users and systems are in compliance with security policies, procedures, and regulatory requirements.• Assisted in the development, implementation, and maintenance of effective information security policies that are designed to ensure the logical and physical protection of information systems hardware, software, and data.• Assisted in planning and managing risk assessments, security audits/inspections, penetration testing, vulnerability studies to identify security threats, regulatory risks, and countermeasures to mitigate against security exposures.• Provided technical information security consulting services to staff responsible for DeKalb Medical systems.• Monitored network security devices, such as Data Loss Prevention, Security Event Monitoring, and Vulnerability/Configuration Management. • Investigated various security incidents such as denial of service, virus infestations, internal and external network abuse and works with other IT staff to resolve.• Worked with responsible groups to monitor remediation efforts and ensure corrective actions are implemented and documented. Show less
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MDM System Admin
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Apr 2013 - Feb 2014
• Manage inventory, configuration and issuance of 180 wireless mobile devices throughout 3 hospitals, which allowed end-users to receive company email and work remotely.• Train over 80 end-users thoroughly on the proper usage of their hospital owner devices and provided documentation for further support; resulted in end-users being able to be mobile. • Work with wireless providers to resolve systemic issues• Developed and documented detailed architecture for mobile solutions with focus on architectural standards, growth, performance, flexibility, reliability, scalability and security.• Managed, created and deleted accounts, user profiles, OUs and groups in Microsoft Active Directory.• Created and deployed group policies in Active Directory.• Implemented new applications with Active Directory for single sign-on.• Setup, managed, and configured user accounts/distribution list in Lotus Notes Domino Admin 8.• Performed daily administration and scans of computers with Symantec Endpoint AntiVirus.• Restored 10-15 files weekly from EMC Avamar because end-users accidently deleted or edited files.• Configured daily file and folder backup in EMC Avamar to maintain daily backup of files on network drive.• Created and monitored Virtual Machines with VMWare Tools.• Reserved IP address and managed DHCP server. • Configured and installed Cisco switches and Cisco access points.• Worked with outside vendors on hardware and software issues with equipment.• Submitted weekly status reports and updates to management summarizing completed projects/tasks by team.• Managed network implementation in projects through all phases of project life cycle.• Resolved problems dealing with system installs including coordinating with customers, other employees, and field technicians.• Developed project schedules, facilitated project meetings, and tracked project through completion.• Managed project resources to ensure task were completed on time and minimized obstacles and risk. Show less
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Information Technology Lead
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Jul 2011 - Mar 2013
• Managed over 25 project’s cost, schedules, and resources, which increased the success of the project.• Directed large-scale, complex projects often involving multiple internal and external constituents.• Maintained communication with stakeholders at multiple levels, including those external to the organization to meet project goals. • Administered department moves, device upgrades and change request throughout the hospital routinely per ticket request.• Supervised a group of 7 technicians during projects to insure deadlines were met to the assigned task and cost was under budget.• Produced project status reports, managed the team and resolved daily issues with emphasis on SDLC.• Monitored project activities and advised staff issues due to resource availability.• Provided go-live support for over 12 software upgrades or new application launches which increase application success.• Used troubleshooting methods and tools to resolve system issues. Includes meeting with customers, working with other IT staff and vendor personnel (as needed) to provide resolution to the customers.• Build and maintain the Service Knowledge Base documentation on DMC hardware and software troubleshooting and problem resolution. Provide timely updates and conduct in-services for Support Analysts on new policies and procedures. Show less
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Systems Support Analyst I
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Jul 2010 - Jul 2011
• Worked and assisted a group of 8 in help desk tickets using the remedy ticketing system• Answered an average of 1057 calls per week with call time average of 3:37 per calls.• Analyzed the requirements and needs specified by end-users.• Resolved 87% of end-users help desk issues on the 1st call. • Created and developed IT policies and procedures for the hospital to improve process flow • Monitored the flow of trouble tickets and facilitated resolutions for open issues or escalated to management.• Demonstrated and exercised independent decision making abilities in investigating and resolving complex problems, using creative methods as needed to accomplish goals• Trained new employees to ensure familiarity with various functions, duties, manuals and personnel to minimize interruptions to the users.• Maintained a strong working knowledge of the equipment and systems supported by the Client Services Desk by keeping current with all documentation and working with the equipment in the hospital Show less
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Clayton State University
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United States
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Higher Education
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700 & Above Employee
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Help Desk Anaylst
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Jun 2007 - Jul 2010
• Provided support for faculty and staff for technical problems on workstations/laptops • Provided support and assistance for students with Microsoft programs and other school related software applications • Resolved laptop related hardware and software issues • Maintained technical documentation of troubleshooting procedures • Provided support for faculty and staff for technical problems on workstations/laptops • Provided support and assistance for students with Microsoft programs and other school related software applications • Resolved laptop related hardware and software issues • Maintained technical documentation of troubleshooting procedures
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Education
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2013 - 2014
American InterContinental University
Master of Business Administration - MBA, Operations Management and Supervision -
2006 - 2010
Clayton State University
Bachelor, Information Technology
Community
