Consultant In Operations

• May 2020 - Present

DTone is the Number One B2B Digital Transfer network for mobile top-up and data solutions: Main responsailitesare : On-groungsupport: Offering on the ground support to ensure Lending , recovert process, the virtual top-up systems are working fine; Design support : Assist in solutions design, development and interpreting clients needs to the technical Team. Software Support : Assist in software application development efforts; Care interface : Monitoring the customer care interface and acting as a point of contact for customer care issues; Customer Support : Ticket management - answering customer care issue and qualification (downtime and ticket status and if need be escalation); Incident management : Handling customer complaints escalated by telco customer care service and product owner Help desk : Help desk tickets escalated from the client end are beind addressed

Ingénieur Support Technique

• Jan 2015 - Oct 2020

EU TECHNOLOGY January, 15 till Date EU TECHNOLOGY IS specialized in the distribution of leading-edge IT products in WEST AND EAST African market. Over the years, it has developed innovative processes, enabling the creation of market demand, while developing the appropriate distribution channels for ORACLE, HP, DELL, IBM NETAPP and CISCO products. Professional Service Engineer Providing Professional service for customers and partners. Servers, Storage Installation, Configuration and Administration of heterogeneous OS platform. Working as Unix/storage administrator, providing first and second level support Serving as Oracle field delivery support for ( Ericsson Niger , Ericsson Chad and Ericsson Sierra Leone) Preventive Maintenance Checks (PMCs) L1 and L2 Support for customers : - Airtel Niger : including IBM servers and storage BladeH with 10 blade HS22, IBM EXN3000 , IBM TAPE LIBRARY TS3100 and 43 HP servers - Bank Agricole of Niger: including 2xSun blade 6000 ,2 controller ZFS STORAGE 7320 CONTROLLER , ,one ZFS STORAGE 7320 DISK SHELF and one Robot SL500 and San Brocade 3000

Ingenieur Support Technique

• Jan 2012 - Dec 2014

SOCITECH NIGER JAN ’12- DEC ’14 This is a company whose area of business ranges from providing Hardware sales ( SUN Server, Oracle Software, banking Software Netapp Storage ,HP Servers , IBM servers etc.) product Support, information Technology consulting and Outsourcing. Technical Support Engineer Providing technical Support for Client Infrastructures Managed company client account ( Orange Niger Airtel Niger ECOBANK Niger ,BANK of Africa Niger) Provided pre-sales support on SUN based server platform Served as Consultant to clients such as : Airtel Niger ,Moov Niger , Orange Niger Performed : - hardware fault analysis - hardware performance tuning using various Unix tools - operating system Installation, configuration and tuning Preventive Maintenance Checks (PMCs) Supporting CISO equipment’s at Orange Niger (switches, routers, Firewall ASA) IOS Update, Advanced troubleshoot at physical layer

Support IT ( Stage Pratique)

• Mar 2011 - May 2011