Linux System Engineer

• Oct 2022 - Present

System Integrator

• Feb 2019 - Oct 2022

ICT & Service Delivery Manager

• Sep 2017 - Dec 2018

• Liaised with Group IS and third party vendors to ensure SLA delivery• Managed external contractors• Technical resource & expertise for Sales department• Conducted Incident/Problem/Change management• Ensured delivery of service with continuous process improvements• Performed root cause analysis & associated reports• Identified project risks and issues, maintaining risk register and issues log• Project management• IT & new hire training

Linux System Administrator

• Apr 2015 - Sep 2017

• Day-to-day support of the IT Infrastructure and Applications• 3rd line Infrastructure support• Disaster recovery planning & testing• Infrastructure hardening• Process automation via PowerShell, Bash & Python• Infrastructure pen-test scanning and CVE vulnerability patching• Deployment of Infrastructure changes through Change Control practices• Deployed system changes elevating infrastructure compliance level to meet ISO27001 IT standards• Introduced, deployed and integrated infrastructure monitoring solution (PRTG)• Standard operating procedure documentation• Designed and implemented Infrastructure backup solution

Billing and Provisioning Operations

• Apr 2007 - Apr 2015

• Managing day-to-day IT operation flow of Eircom Group Technology Services• Batch Provisioning of new Pre & Postpay SIM cards• Basic maintenance of production systems (HP-UX & Linux)• 2nd line support of internal IT services• Team performance monitoring & assessment• Producing KPI statistics reports & trend analysis (OracleDB)• Introduced operational improvements via bash script automations• FMNP database monitoring and data management (OracleDB) • Managing day-to-day IT operation flow of Eircom Group Technology Services• Batch Provisioning of new Pre & Postpay SIM cards• Basic maintenance of production systems (HP-UX & Linux)• 2nd line support of internal IT services• Team performance monitoring & assessment• Producing KPI statistics reports & trend analysis (OracleDB)• Introduced operational improvements via bash script automations• FMNP database monitoring and data management (OracleDB)

Global Remote Access Solution Administrator

• Mar 2006 - Apr 2007

• Global Access server management• RSA SecureID token issuance, administration & troubleshooting• SQL report generation via OracleDBKey achievement:• Introduced service improvement by developing and integrating token Lifecycle Management database extension

Technical Analyst

• Aug 2005 - Mar 2006

• Technical Support / Analyst – Syngenta Global Helpdesk• Providing 1st & 2nd Line end-user technical support. Microsoft Windows, MS Office application suite, custom in-house application support.• Supported company’s HQ VIP group – required special processes and handling• Working with 3nd line support teams ensuring consistent and timely resolution within agreed SLAs• Support through companies Infrastructure Consolidation Program – Exchange 2003 & Windows 2003 Server global migration• Acquired excellent professional communication, analytic and problem solving skills