Student Investigation and Resolution Administrator

• Oct 2022 - Present

Assistant Student Services Manager

• Feb 2021 - Apr 2022

• Co-ordinating the planning and delivery of a suite of programs, activities and interventions designed to help students transition successfully to the BISC • Co-ordinating, planning and overseeing Orientation logistics as well as end of term activities and events, such as opening and closing ceremonies • Investigating and adjudicating Code of Conduct and BISC Rules and Regulations violations in a manner that considers the well-being of each student and the safety of the BISC community • Overseeing SLC recruitment, training and ongoing supervision and support, including written and verbal performance plans and appraisals • Supporting the planning, budgeting, execution, and evaluation of educational programs and community building initiatives • Facilitating volunteer training, application materials, site-checks, check-ins, and the volunteering program • Acting as the main point of contact for minibus related queries from students, staff, and drivers • Supporting BISC recruitment and retention efforts and priorities • Providing emergency and crisis response while being on a 24/7 on-call duty rota Show less

Residential Life Administrator

• Jan 2019 - Jan 2021

• Running the recruitment, interviewing and pre-semester communications plan with Resident Assistant (RA) candidates • Acting as key supervisor and point person for RAs, setting up weekly 1:1 meetings and leading on the RA appraisals process • Running RA team meetings and developing an agenda of in-service training sessions throughout the semester • Providing administrative support to RAs via email and in person • Providing pastoral care by meeting with students of concern, running check-ins and connecting students with Wellness councillors if needed • Organisation and chaperoning cultural programming trips and welcome activities • Enforcement of University and Residential policies and procedures within the halls • Provision of timely incident/observation reports • Mediation of roommate conflicts • Collaboration with Facilities, Housekeeping and Security during residential turnover periods • Live-in, 24/7 emergency responder trained to manage crisis situations Show less

Resident Director

• Jan 2018 - Dec 2018

• Respond to residential emergencies while on 24-hour duty phone rotation for a campus of 200+ students • Run weekly team and individual meetings with Resident Assistants (RAs) • Supervise Residential Student Staff with programming, proposals, finances, and evaluation • Manage facilities inbox and liaise regularly with landlords • Provide judicial enforcement, leading student conduct hearings and administering sanctions • Liaise with Academic Advisor over specific student concerns • Coordinated CV-writing workshops reviewed student CVs • Book hotels and plan itineraries for visitors to the college • Co-supervise BA student weekend trips within Italy and neighbouring countries Show less

Research Executive

• Sep 2016 - Oct 2017

• Drove sales amounting £38,000 for Key Influencer Tracker (KIT) surveys • Set up and managed three new client accounts • Pursued thought leadership by attending industry events and writing articles • Successfully launched an employee survey and administered translation services, scripting and mail-out procedures • Delivered high-quality reporting and actionable insight for clients • Managed relations with external suppliers, held weekly conference calls • Drove sales amounting £38,000 for Key Influencer Tracker (KIT) surveys • Set up and managed three new client accounts • Pursued thought leadership by attending industry events and writing articles • Successfully launched an employee survey and administered translation services, scripting and mail-out procedures • Delivered high-quality reporting and actionable insight for clients • Managed relations with external suppliers, held weekly conference calls

Research Analyst

• May 2016 - Sep 2016

• First-hand experience of qualitative and quantitative research methods • Conducted online interviews and in-person focus groups • Designing and administering online questionnaires • Processed data - i.e. interview transcription, data collating and charting • Produced actionable client insight • Proposed ideas for creative data visualization during reporting • Ensured effective project and resource planning by collecting and updating agendas for weekly team meeting • First-hand experience of qualitative and quantitative research methods • Conducted online interviews and in-person focus groups • Designing and administering online questionnaires • Processed data - i.e. interview transcription, data collating and charting • Produced actionable client insight • Proposed ideas for creative data visualization during reporting • Ensured effective project and resource planning by collecting and updating agendas for weekly team meeting