Experience

Way.com

• United States
• Internet Publishing
• 100 - 200 Employee

• Deputy Team Lead

  • Aug 2023 - Present

  Trivandrum, Kerala, India I am currently working as a Deputy Team Lead of Customer Support in Way Dot Com. My job responsibilities include floor support and management of the CS team which has 20 representatives.



Speridian Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tech Support Associate

  • Oct 2021 - Aug 2023

  Trivandrum, Kerala, India Responded to user inquiries via phone, email, and chat, diagnosing and resolving technical issues promptly. • Collaborated with the development teams to identify recurring issues and provided valuable insights for product improvement. • Conducted remote troubleshooting sessions, guiding users through step-by-step solutions, and ensuring seamless problem resolution. • Point of contact between the development team and the end user • Informing the updates to the client and making sure… Show more Responded to user inquiries via phone, email, and chat, diagnosing and resolving technical issues promptly. • Collaborated with the development teams to identify recurring issues and provided valuable insights for product improvement. • Conducted remote troubleshooting sessions, guiding users through step-by-step solutions, and ensuring seamless problem resolution. • Point of contact between the development team and the end user • Informing the updates to the client and making sure that the expectations are met. Show less



Groware Education

• Soft Skills trainer/Career development facilitator

  • Mar 2020 - Sep 2021

  Trivandrum, Kerala, India Responsible for designing and developing curriculums & study materials of soft skills training for the K12 educational system. • Responsible for conducting training for schools in promoting the “fun skills” project from kindergarten to 12th grade. • Responsible for the career mapping and planning processes for undergraduate, graduate, and post-graduates. • Responsible for providing training classes in organizational Value, Culture & Behavior for the internal team and corporate… Show more Responsible for designing and developing curriculums & study materials of soft skills training for the K12 educational system. • Responsible for conducting training for schools in promoting the “fun skills” project from kindergarten to 12th grade. • Responsible for the career mapping and planning processes for undergraduate, graduate, and post-graduates. • Responsible for providing training classes in organizational Value, Culture & Behavior for the internal team and corporate clients. • Responsible for Designing, developing, and implementing career aptitude & career 3 assessment tests. • Promote placement cells for cutting-edge job search processes for students in different Training Centers. • Planned & Implemented Train-the-Trainer Workshops. • Built Curriculum, Video Content, Resources, Assignments, and Tests for comprehensive online recorded courses on Spoken English and Microsoft Office Tools such as Word, Excel, PowerPoint, Access, and Outlook for Kerala State RUTRONIX. • Discovered employability skills and guided talented students in strengthening those skills to industry demands and jobs. • Created, proofread contents, and provided voice-over for numerous widely appreciated product ads for social media marketing. • Created, proofread, curated, and translated numerous contents for 250+ Approved Training Centers under Kerala State RUTRONIX. Show less



Helen O'Grady - India

• India
• Education Administration Programs
• 1 - 100 Employee

• Creative Educator/ Soft skills Trainer

  • Jul 2018 - Feb 2020

  India Overall accountability of instructional training and development for primary and mid school students. • Responsible for the functioning of two institutions in the areas of arts and public speaking. • Responsible for coordinating two Montessori institutions in the areas of soft skills and communication which comes under the organization. • Developed and implemented an extra-curricular activity portfolio aimed towards enhancing speaking, listening and presentation skills leading to high… Show more Overall accountability of instructional training and development for primary and mid school students. • Responsible for the functioning of two institutions in the areas of arts and public speaking. • Responsible for coordinating two Montessori institutions in the areas of soft skills and communication which comes under the organization. • Developed and implemented an extra-curricular activity portfolio aimed towards enhancing speaking, listening and presentation skills leading to high student engagement in five different institutions. • Implemented the concept of parent-student interaction resulting in engaging relationships. • Monitored day-to-day activities of over 500 students, analyzing the areas requiring improvements and administered plans for amendments. • Trained and mentored all the new hires to their respective roles. • Conducted monthly assessments for trainers and suggested means to address improvement opportunities in teaching methodologies. • Team lead for the annual talent shows for students undergone the training program. • Developed and executed plans to monitor the standard of the students. • Created, updated, and maintained the reports of over 500 students. • Conducted and coordinated training programs for over 120 teachers and trainers in the district. • Conducted and coordinated curriculum-based training for the new trainers. Show less