Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Senior Manager - Global Operation

  • Oct 2020 - Present

• Manager

  • Apr 2017 - Sep 2020

• Asst Manager - NOC Operations

  • Mar 2014 - Mar 2017

  Manages the 24x7 India Global Operation Center for a global network and all associated equipment to make sure that it is available for all customers. Hands-on involvement with the Global Operation Center to quickly resolve customer’s network issues. Direct and build (staff, train, and maintain employee skill levels) the India NOC group that troubleshoots, repairs and monitors customer’s network services.Communicates and coordinates network maintenance and schedules.Coordinates installation of hardware and software by others including outside vendors.Monitors and maintains network stability.Create, maintain, and enforce all processes and procedures for the GOC group.Provide leadership to the team while focusing on their efforts on the corporate objectives.Foster teamwork across other groups such as Provisioning, Project Management, Customer Engineering and India GOC.Provide detailed statistics on the performance of the team and provide solutions to better their performance to the executive staff.Manage internal audit process to ensure compliance with all NOC processes.Provide direction and priority to the staff for development of NOC tools. Show less



Global Cloud Xchange

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Team Leader –Service Assurance

  • Nov 2011 - Feb 2014

  Wporked as a Team leader, handle team of L1 and L2 Engineers and responding to Customer escalations. Also Part of L2 Engineer to work on Escalated issues by Level1 Engineer.Ticket management and ensuring timely progression of faults.

• Deputy Manager

  • Sep 2010 - Feb 2014

  Management Responsibilities:-Monitoring team performance to ensure compliance with process.-Ticket management and ensuring timely progression of faults.-Interacting with customers and suppliers wherever required.-Taking immediate corrective actions when required.-Achieving results through a motivated team.-Escalating issues in accordance with our procedures.-Developing and improving processes in line with products and services.-Handling client escalations and ensure restoration of the services as quickly as possible.-Monitoring and assigning tickets to the team members & making sure the higher severity tickets are handled on priority. -Ensure that the timely notifications to the client are done during the major faults.-Working with fault management, helping them to reduce the ticket queue size.- Acting as an internal communication engineer during Major Service Outages.Technical Responsibilities:• Providing remote infrastructure support to global clients.• Working on escalated trouble tickets and resolving them within the specified SLAs.• Troubleshooting on various routers (Cisco) and switches (Cisco and Foundry)• Troubleshooting of routing protocols like EIGRP, BGP, and OSPF.• Troubleshooting of redundancy protocols HSRP/VRRP to maintain high availability.• Troubleshooting of GRE and IPSec tunnels.• Investigating Slow network performance.• Troubleshooting of link connectivity problems and escalating them to the Telco’s• Make changes in configurations on network devices as required.• Troubleshooting on xDSL, ISDN, MPLS, and Lease Line related issues.• Co-ordinate with site engineer during installation of new router and switches and make sure all devices are working fine. Show less

• Assurance Engineer (Level 2), Data Business Unit

  • Sep 2010 - Oct 2011

  Responsible for first/second line diagnostics and remote troubleshooting of faults for global data clients by telnet/SSH onto the various network devices like routers/switches/firewalls etc. Also responsible for progressing faults appropriately through to resolution within specified SLA.



TATA COMMUNICATIONS

• Pune Dighi

• Executive Networks L2

  • Aug 2008 - Aug 2010

   Providing technical support and fault resolution for L2VPN, L3VPN and internet services on Cisco routers to most of national and international customers.  Providing Level-2 technical support to national and international customers.  Troubleshoot link down, service degradation (i.e. packet drop, latency, routing issue) and RFO related issues.  Analyzing MTTR and availability of reviewing RFO allocated to customers.  Making configuration changes on router as requested by customers.  Analyzing MTTR and availability of reviewing RFO allocated to customers.  Experience of working on monitoring tools  Experience of working on more than 3800+ managed CPE routers.  Performing activities such as IOS up gradation, TACACS configuration, and modification in configurations as per customer requirement.  Remotely handling the hardware related issues of the routers and coordinating with Field Engineer for replacement of the router.  Working with national (i.e. Tulip, BSNL, and Reliance) and international (i.e. Verizon, XO, Colt) providers for early resolutions for the reported issues.  Basic troubleshooting for link down issues, coordinating with various departments such as DATA, Access, RF etc...To diagnose the faulty segment.  Testing and troubleshooting ISDN and carrying out failover testing.  Performing IOS up gradation of CISCO routers.  Working with vendor’s TAC team for equipment related faults. Show less



Rectronic Devices & Systems Pune

• Trainee Enigneer

  • Mar 2007 - Jul 2008

• Trainee Enigneer

  • Mar 2007 - Jul 2008