Experience

IFFCO Kisan Finance Limited

• India
• Financial Services
• 200 - 300 Employee

• Application Support Specialist

  • Oct 2022 - Present

  • Experience in Application support to solve user queries on Finnone NEO Version GA 2.5, GA 4.5 & GA 6.5. • Supports the IT application environment of IFFCO Kisan Finance Limited. • Supporting applications like FinnOne, Massist, K-PRO, and in-house developed application • Extensive experience in Change req. & User Access Management Gap Analysis etc • Experience with FinnOne LMS, CAS, Common Master, and Collection. • Expertise in handling incidents and problems related to deployment. • Mitigation and solving escalations with urgency by understanding the criticality in order to ensure SLA. • Experience with the Mobile application like M-Cas, M-Collect, MAssist, and K-PRO. Show less

• Senior Operations Executive

  • May 2019 - Jan 2022

  • Reporting KPI’s on multiple reports and dashboards. • Publishing MIS and Dashboard • Testing & Automation • Train the Trainer • Login and Disbursement of Files. • PDD Compliance • Data Compilation and ftp upload for CKYC • Physical File life Cycle • Power user of Excel, Power Pivot and Power Query. • Reporting KPI’s on multiple reports and dashboards. • Publishing MIS and Dashboard • Testing & Automation • Train the Trainer • Login and Disbursement of Files. • PDD Compliance • Data Compilation and ftp upload for CKYC • Physical File life Cycle • Power user of Excel, Power Pivot and Power Query.