Director, Project Management Office

• Aug 2022 - Present

Senior Project Manager

• Oct 2020 - Aug 2022

Faculty

• Oct 2022 - Present

Technical Project Manager

• Jan 2018 - Mar 2020

Oversee end-to-end planning, execution, delivery, and support for multiple concurrent moderately to highly complex projects including scope, time, cost, and quality management with regular change management to accomplish project goals in line with business objectives. * Ensure projects are completed on time, within budget, and up to agreed quality standards; Drive customer success. * Create project proposals and SOWs; Create and execute project management plans; Identify and create project deliverables, and milestones; Oversee and manage execution; Resource planning and assignment. * Collaborate with internal and external stakeholders on all aspects of project management. * Ensure appropriate requirements gathering, and appropriate understanding of technical requirements and features by the team, client and end-user; * Propose and implement alternate solution plans and process improvements as needed. * Lead brainstorming, requirements gathering, clarification, and update sessions. * Create and share project summaries and project status reports. * Implement and refine change control and risk management processes; Communicate and implement risk mitigation strategies. * Lead daily stand-ups, sprint planning, backlog grooming, demo meetings, and retrospectives. * Conduct training sessions; Collaborate with PMO for lessons learned, process improvement, and other PM updates and improvements. Main Projects: Strategizing and implementation of companywide personal information protection laws’ compliance program; Customization and Implementation of a healthcare benefits materials development and management product; Oversee Projects and Support Operations under IBM Certification Program including re-platform of applications. Tools & Technologies: Jira, Github, MS Office, OpenAir, Postman, Visio, Lucid Charts, Sharepoint, IBM Cloud, IBM DB2, Lotus Notes, Angular JS, Hibernate, Spring Boot, Kubernetes, Java, AWS Cloud, Cassandra, Python, JSON, XML. Show less

Project Manager

• Sep 2017 - Nov 2017

Successfully planned and managed key projects during my short tenure. • Direct and manage projects from initiation to closing; • Develop and manage project scope, cost, schedule, communications, and risk plan; Plan and manage project execution, delegate tasks, and track and report progress; plan and allocate resources. • Coordinate activities across functions; monitor and control project work; Maintain project communications, process improvement; • Conduct requirements gathering, translations, and training sessions; Manage needs and expectations of stakeholders; ensure effective communications across all external and internal channels. Main Projects: Digital Transformation for an LGBTQ advocacy organization’s online presence, that combined multiple websites and programs into one seamless experience for their userbase; Digital transformation for Hockey Canada, combining several of their programs, initiatives and information sources into one seamless experience; Custom applications including fundraising application to raise and manage funds, online music learning application, anywhere fitness application; an e-commerce application with over 10,000 products and categories migration from Shopify to Magento Enterprise edition for a Jewelry Company. Tools & Technologies: Magento, Shopify, PHP, WordPress, Drupal, Google Cloud, JSON, XML, Jira, Github, MS Office, Visio, Lucid Charts. Show less

Project Manager and Solution Architect

• Apr 2016 - Aug 2017

Contributed to the design, implementation and management of a range of technology solutions based on client-specific business needs. Contributed to business development and process improvement toward greater client satisfaction and an increase in business efficiency. • Manage all aspects of the project management lifecycle including requirements gathering and technical translations; Create RFPs/RFQs, Contracts, and SOWs; Negotiate contracts. • Provide business consulting on technology implementations and solution planning. • Maintain the company’s effectiveness by defining, delivering, and supporting strategic business objectives and delivering solutions in accordance with customer requirements. • Spearhead marketing strategies and campaigns, using general marketing and online marketing skills (SEO, PPC, Social Media Marketing, Content Marketing) Main Projects: Custom automotive repair application, Mobile and Web Applications for a Media Group (Buy & Sell, Radio, Business Listing, and Online News application), Multiple custom web and mobile applications, e-commerce solutions, websites, and digital marketing projects. Tools & Technologies: Xcode, Swift, Android SDK, Magento, Shopify, PHP, WordPress, Drupal, Joomla, Microsoft Azure, Google Cloud, .NET, MS Office, Visio, QuickBooks, Salesforce. Show less

Project Delivery Manager

• Mar 2014 - Dec 2015

Managed multiple web and mobile technology projects throughout the project management lifecycle. • Managed projects on technologies like .Net, PHP, Magento, for a number of desktop, web, and mobile applications. • Was involved with Business development, Solution Planning, and Deployment of Integrated Managed IT Solutions in partnership with AVG. • Was responsible for delivering projects and high-level client handling marked by successful launches of complete E-commerce and M-Commerce Solutions. • Mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work. • Managed multiple web and mobile technology projects throughout the project management lifecycle. Main Projects: Human Resource Management and Inventory Management Systems, E-Commerce, Web, and Mobile applications. Tools & Technologies: Magento, PHP, Joomla, Drupal, Xcode, Android SDK, WordPress, GSuite, .NET, Unity 3D, Vuforia, MS Office, Visio. Show less

Software Analyst

• Aug 2011 - Feb 2014

End-to-end implementations of a document and workflow tool for Invoice processing and managing. • Handled end-to-end implementations including Analysis, Design, Built, Implementation, Preproduction, and Production Implementations. • Co-led performance improvement programs and minimum defect deliveries winning ‘Accenture Celebrates Excellence’ Award and a number of ‘Employee of the week’ awards. Main Projects: Deployment and database (Oracle PL/SQL) management of an invoice-processing tool - Document Flow Manager (DFM) - for several clients. Tools & Technologies: Oracle PL/SQL, MS SQL Profiling and Troubleshooting, Database Archiving, Web Application Hosting, IIS Manager, Database Storage and Recovery, Batch Scripting, MS Office. Show less

Customer Service Specialist

• Jun 2010 - Jun 2011