Experience

Synergis

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Technical Content Writer for Synergis @ Google

  • Feb 2023 - Present

  Generate learning pathways for curriculum, case studies, and other educational materials for adult audiences. Generate learning pathways for curriculum, case studies, and other educational materials for adult audiences.



Florida Space Institute

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Technical Writer

  • 2019 - 2022

  ▪️Identified and Implemented best practices to ensure all technical documentation adhered to compliance regulations through research and cross functional collaboration. ▪️Streamlined workflow procedures to improve efficiency, accuracy, and relevancy resulting in increased government funding.

• Social Media Specialist

  • 2019 - 2022

  ▪️Delivered effective content strategies to establish the institute's online presence on all social media platforms.▪️Boosted engagement and increased online following by developing innovative and informative content to support space programs while promoting inclusion and belonging.



University of Central Florida

• United States
• Higher Education
• 700 & Above Employee

• Instructor

  • 2018 - 2021

  ▪️ Instructed learners in developing and refining technical communication skills by creating digital and print documents within an ethical framework that promotes equity and inclusivity for all readers and end-users. ▪️Facilitated workshops to improve understanding of general principles for writing and designing for digital platforms utilizing software tutorials, procedures, and reference guides. ▪️Assisted with achieving academic objectives through detailed instruction focused on user-interface design concepts for interactive media. Show less



Travel Media Group

• United States
• Marketing Services
• 1 - 100 Employee

• Client Support Specialist

  • 2017 - 2018

  ▪️Facilitated weekly training programs to familiarize new users with software products resulting in increased client satisfaction and retention. ▪️Automated workflow procedures to easily identify consumer needs to deliver prompt solutions to consumer inquiries minimizing software downtime while meeting operational objectives.

• Proofreader (Contractor)

  • Jul 2017 - Sep 2017

  ▪️Delivered effective strategies to draft timely revised responses to hotel reviews that remained in alignment with the organization's mission.



THE FLORIDA REVIEW LITERARY MAGAZINE

• Orlando, Florida

• Staff Reader

  • Mar 2017 - Aug 2017

  • Read three to six short stories a week • Provided commentary on the prose, style, and creativity of short story submissions. • Voted on the acceptance of short stories for the literary magazine’s next issue. • Read three to six short stories a week • Provided commentary on the prose, style, and creativity of short story submissions. • Voted on the acceptance of short stories for the literary magazine’s next issue.



University of Central Florida

• United States
• Higher Education
• 700 & Above Employee

• Graduate Teaching Assistant

  • Aug 2015 - May 2017

  • Managed sixty to one hundred students per semester.• Assisted with and guided class discussions. • Created and graded quizzes, midterms, and final papers.• Provided students with feedback on their work.• Advised students on their progress in the course.• Assisted students with their writing and correct articulation of ideas.• Recorded grades online.• Replied to student emails regarding course work and grades.

• Digital Archiving Resources Contributor

  • Jan 2016 - Jun 2016

  • Standardized and edited data within the archive.• Identified and entered missing data.• Corrected data’s location and labeling.• Updated archive to reflect changes made to the most current style guide.



Grass Roots America, Inc.

• Orlando, FL

• Mystery Shop Scheduler

  • Sep 2014 - Mar 2015

  • Maintained and updated customer schedules and database. • Collaborated with database administrators to create a more efficient scheduling system. • Assisted customers with account queries and provided information. • Reported and documented issues concerning reimbursement, schedules, and mystery shops. • Trained new schedulers. • Conducted research—phone interviews and surveys—for customer retention purposes • Maintained and updated customer schedules and database. • Collaborated with database administrators to create a more efficient scheduling system. • Assisted customers with account queries and provided information. • Reported and documented issues concerning reimbursement, schedules, and mystery shops. • Trained new schedulers. • Conducted research—phone interviews and surveys—for customer retention purposes



SEPHORA

• France
• Retail
• 700 & Above Employee

• Operations Consultant

  • Apr 2014 - Sep 2014

  • Recorded data for damaged and returned products. • Scanned and shipped products no longer in use. • Verified and recorded data for redundant products. • Assisted with visual display and store event for the launch of new products. • Recorded data for damaged and returned products. • Scanned and shipped products no longer in use. • Verified and recorded data for redundant products. • Assisted with visual display and store event for the launch of new products.



Grambling State University

• United States
• Higher Education
• 500 - 600 Employee

• Writing Lab Tutor

  • Aug 2012 - Dec 2013

  • Assisted thirty students per week with assignments and projects. • Created activities that encouraged successful and effective communication skills. • Designed lessons to develop students’ reading, writing, speaking, and critical-thinking abilities. • Collaborated with instructors to provide personal, in-depth lessons to various students. • Assisted thirty students per week with assignments and projects. • Created activities that encouraged successful and effective communication skills. • Designed lessons to develop students’ reading, writing, speaking, and critical-thinking abilities. • Collaborated with instructors to provide personal, in-depth lessons to various students.