Customer Success Manager Lead

• Aug 2022 - Present

Customer Success Manager Strategy & Enablement

• Oct 2021 - Sep 2022

CX Team Lead

• Sep 2020 - Oct 2021

Promoted to Customer Experience team lead. Managing escalations, along with resolving inquiries by doing detailed wage corrections on state and federal tax filings, benefit reporting, and employees W2s for escalated customersSupporting payroll engagement to bring customer driven results where employees feel empowered to put customers first

Senior Payroll CX Advocate

• Mar 2020 - Sep 2020

Promoted to Senior Advocate supporting Gusto's 100,000+ small business accounts via live channelsDelivered fast and accurate solutions to resolve customer inquiries, while utilizing subject matter expertise of payroll, external benefits on a federal and state levelPerformed detailed wage corrections on state and federal tax filings, benefit reporting, and employees W2s

Payroll CX Advocate

• Apr 2019 - Mar 2020

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Content creator and Photographer

• Apr 2018 - Jan 2019

Develop recipes; research food industry and digital/e-commerce trends; assist with website/content development on WordPress in preparation for site launch Content creation of product photos, lifestyle photos, sponsor/partner photos, website photos, blog photos, social media content, and promotional videos Develop recipes; research food industry and digital/e-commerce trends; assist with website/content development on WordPress in preparation for site launch Content creation of product photos, lifestyle photos, sponsor/partner photos, website photos, blog photos, social media content, and promotional videos

Photographer

• Aug 2016 - Apr 2017

Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating and surfing at sea – to capture the imagination of families and adventurous vacationers alike. Throughout, guests sail on exciting itineraries to some of the world’s most popular destinations and enjoy Royal Caribbean’s friendly and engaging service. Show less

Au Pair

• Mar 2014 - Feb 2016

Go Au Pair is one of the best Au Pair agencies in the United States, providing quality child care for over 30 years. Beginning as a nanny company in 1984, we soon expanded to include Au Pairs. We were one of the original Au Pair Program sponsors designated by the department of State in 1989. Go Au Pair is one of the best Au Pair agencies in the United States, providing quality child care for over 30 years. Beginning as a nanny company in 1984, we soon expanded to include Au Pairs. We were one of the original Au Pair Program sponsors designated by the department of State in 1989.