Anqi Zhu

International Customer Service Lead at DiDi
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Contact Information
us****@****om
(386) 825-5501
Location
Chaoyang District, Beijing, China, CN

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Experience

    • China
    • Technology, Information and Internet
    • 700 & Above Employee
    • International Customer Service Lead
      • Jun 2020 - Present

      BPO vendor management - APAC, MEA regionInternational call center set up and performance monitoringWorkforce managementCost and budget planLeader of regional data anlysis team

    • Resouce planning expert
      • May 2019 - Jun 2020

      Resource strategy planCross-function communicationCost evaluation and budgeting management

    • France
    • Insurance
    • 700 & Above Employee
    • Workforce Management Specialist
      • Aug 2016 - Apr 2019

      Business volume forecasting Resouce sizing and allocation plan Cost evaluation and monitoring Business volume forecasting Resouce sizing and allocation plan Cost evaluation and monitoring

Education

  • Worcester Polytechnic Institute
    Master of Science - MS, Operations Research
    2013 - 2015
  • University of International Business and Economics
    Bachelor's degree, Logistics, Materials, and Supply Chain Management
    2009 - 2013

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