Manager Project Management Office (PMO)

• Feb 2022 - Present

Service Delivery Manager (PMO)

• Oct 2021 - Feb 2022

AMS (https://www.australianmotoringservices.com.au/) is the largest Australian provider of Wholesale Roadside Assistance to Original Equipment Manufacturers (OEMs) such as Ford, Nissan and Honda, and Data Management Services for both Mobility and Loyalty markets. It is also the key provider of Procurement services focused on increasing the Mobility Clubs' (i.e. NRMA, RACV, RACQ, RAA, RAC and RACT) presence in the online space.Responsibilities include: • Effectively manage Project Management Office (PMO) team to provide, maintain and improve the standards and processes for all projects. • Provide guidance, documentation, and metrics related to the practices involved in managing and implementing projects within the organisation.• Perform project assurance and governance to ensure processes and standards are adhered to. • Monitor progress, risks, issues, and complete regular programme reports on Delivery data and overall project status to the Executive Group. • Oversee Project Managers and Business Analysts in the production and maintenance of project plans, risk and issues, change requests and other project related activities in line with PMO activities.• Procure third party product licences, hardware and external resources required for project delivery once deliverables qualified by business units. • Monitor and maintain our standard approach to storing and sharing Delivery templates and processes for all areas within Delivery through SharePoint knowledge base. • Oversee all project work-off plans and facilitate regular meetings to review them with Stakeholders.• Software Experience: Jira, Trello, SmartSheet, O365 (skilled), Salesforce, PowerBI and Tableau.

Service Delivery Manager (ICT & PMO)

• Nov 2016 - Sep 2021

Responsibilities include: • Taking on Chief Technology Officer (CTO) capacity and in conjunction with the Group General Manager and Specialist Consultancies developed company wide ‘Infrastructure and Digital Transformation’ program to ready AMS for the future (via automation, scalability and higher efficiencies).• Led and developed 3-year IT Strategy, with Priorities for AMS ICT in migrating on-premises services and infrastructure to modern Cloud based technologies (SaaS, PaaS and IaaS), while undertaking supporting activities such as functional restructure, recruitment, training and development plans and budgets, $1.5M+ (Opex and Capex). Key Technologies Platforms: Salesforce, Snowflake, Boomi, DBT, PowerBI, Microsoft Azure and NetSuite. • Providing leadership, career development and mentoring of ICT & PMO staff (between 7-10) as well as encouraging effective interdepartmental communication to consistently meet or exceed Service Level Agreements (SLAs) for Clients and Clubs. • Facilitating communication and negotiate with team members to build alignment between Business and Technology groups, such as ‘Operations’, ‘Data’ and ‘Insights’. • Serving as a liaison Officer between Operations, IT and PMO to identify and drive implementation of solutions and resolve issues surrounding the complex deployments and onboarding of (OEM’s - Original Equipment Manufacturers e.g Ford and Toyota via initiatives like ‘Connected Cars Program’.• Managing multiple projects and initiatives concurrently throughout the entire project life cycle involving taking full responsibility for staffing, design/architecture, modelling, budgeting, and execution. • Ensuring Applications Uptime and Deployments follow stringent Change Advisory Board (CAB) process, thereby maintaining Service Oriented Architecture (SOA) integrity.• Participating in Project Steering Committees such as Transformation and National Gateway Programs.

Project Manager (PMO)

• Mar 2014 - Nov 2016

Responsibilities and achievements include: • Applying proven project management techniques, methods and tools including Prince2, PMBOK, Agile and Waterfall.• Providing governance and oversight of Board approved Projects and initiatives to drive effective prioritisation, escalation, governance, and reporting to the Executive Group.• Providing leadership, direction and facilitating collaboration activities across multiple business units to ensure successful project implementation and support.• Managing the planning and execution of the core processes of a project, programme, or portfolio of projects, exceeding $1.5M annually. Projects include intranet (SharePoint) and Corporate Websites upgrade, Star Ratings Australia Website and Licensee portal, Car Advisory, Workforce Management (WFM) tool and various integration projects between OEMs and Club systems.• Overseeing the day-to-day progress of projects (~10 running concurrently) with regards to time, budget, scope and quality.• Managing internal as well as external resources (suppliers and contractors).

Contracts & Project Manager

• Feb 2005 - Jan 2014

AGA (https://www.aga.com.au/) is a not-for-profit provider of employment and training services in Australia. It offers a wide range of workforce development solutions, which can be tailored to many different industries or professions. AGA prides itself on the delivery of quality training and preparing people for careers in their chosen vocation such as Automotive, Business, Carpentry, Plumbing and Health. Responsibilities and achievements include: • Identifying, analysing, prioritising, mitigating and communicating project risks throughout project lifecycle and proposal/estimating phases. • Performed business process analysis (technical) of current business processes and provided recommendations for improvement via user stories (non-technical). For example, Field Officers ability to receive a concise summary of an apprentice training schedule/progress and experience to date, so it can be matched with an employers requirement seamlessly using an online database. • Performing overall day-to-day management of projects (~7 running concurrently) to ensure objectives are achieved within time/cost/quality constraints. • Re-negotiating and consolidating ~$2M worth of supplier contracts including IT, Operations and Corporate Services; achieving savings of 12-15% p.a. per contract. • Developing and track all Vendor RFP’s including Selection Criteria and evaluation process. • Making Recommendations made to the executive team for feedback and approval. • Project Management – Delivered $5M+ multi-skill Training Facility Construction Project, including undertaking procurement of equipment ($2M), vendor management, ICT infrastructure setup, and strategy ensuring that the setup and workings comply with OH&S requirements. • Defining and establishing Project Management Office (PMO) within the business along with associated processes such as policies, governance, procedures, tools and standards.

Client Services Officer

• Dec 2004 - Jan 2005

Assisted in meeting Service Level Agreements (both internal and external). Provided company-wide technical support (Level 1 & 2) and staff training. Assisted in meeting Service Level Agreements (both internal and external). Provided company-wide technical support (Level 1 & 2) and staff training.

Computer Systems Support

• Mar 2004 - Oct 2004

Provided statewide technical support (Level 1 & 2) to stockbrokers and ASX staff. Reviewed, recommended and purchased systems and software for internal use, ensuring adherence to data and security requirements. Awarded Certificate of Merit for work on the Gateway Rollout Project. Provided statewide technical support (Level 1 & 2) to stockbrokers and ASX staff. Reviewed, recommended and purchased systems and software for internal use, ensuring adherence to data and security requirements. Awarded Certificate of Merit for work on the Gateway Rollout Project.